Training Calendar 2015
Accelerate your skills and empower your learning with hands-on education. Our expert trainers guide you through intensive courses that help you get the most out of NetEye and EriZone.
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Blog Entries
Open Source Conference 2014 Milan: A Short Review
Also this year we took part in the new edition of the Open Source Conference, which took place the 26th november at Milan. Georg Kostner held his speech about IT System Management as strategic asset to improve the IT efficiency.
Read MoreThe Fifth Edition of NetEye User Group Was a Great Success
The fifth edition of NetEye User Group took place last thursday. The event was dedicated to all Italian NetEye, Real User Experience and EriZone users. The event, with the aim of experience exchanging on specific application areas, proved to become an important meeting occasion for the users. Here some impressions of the event:
Read MoreRelease Note: EriZone 3
Newly designed EriZone 3 comes up with a set of new features and major enhancements
Read MoreEriZone meets OTRS
Last Thursday we had the possibility to visit our partner OTRS with headquarter in Bad Homburg. A great occasion to talk about new functionalities of WÜRTHPHOENIX EriZone and OTRS. In this way: Thanks for the hospitality and see you again soon!
Read MoreNew version of EriZone (3.0.2)
New version of EriZone (3.0.2) is now available for the download: The new version contains a lot of major fixes and the following major enhancements: Company Backend Filter functionality ( HOT !!! – filter customer visibility through role<->group configuration) Editor plugin for cut & paste and drag & drop improvement (compatibility FF, Chrome, IE10+) ACL…
Read MoreNew version of EriZone (3.0.1.57)
New version of EriZone (3.0.1.57) is now available for the download: The new version contains a lot of major fixes and the following major enhancements: TicketTo Process Split of column From/Title in ticket overview Autotime unit counter Full compatibility of responsive customer interface with Internet Explorer 8 UPGRADING PROCEDURE
Read MoreNew Version of EriZone Access Management is Available
A new hotfix for the EriZone Access Management package is available for immediate download. Major issues have been resolved: therefore we suggest the upgrade for all the EriZone 3 systems The upgrade procedure is described in this post.
Read MoreNew: WÜRTHPHOENIX EriZone 3 Upgrade is Available
A new upgrade for WÜRTHPHOENIX EriZone 3 is out now! The upgrade is compatible only for WÜRTHPHOENIX EriZone 3.0.x
Read MoreMonitoring USB Ports with Safed
Sometimes, especially for security reasons, it is important to know if the USB ports of a server have been used and what kind of operation has been carried out. Well, with the new version 1.7.0 of the Safed agent it is possible to monitor the USB ports for Windows Vista 2008 and later versions. Now…
Read MoreIncident Management and Functional Escalation with EriZone powered by OTRS
Within organizations that implement ITIL processes and have a well-defined Service Desk, second and third level support, functional escalations are required when support of a higher-level specialist is requested. (Img 1)
Read MoreRegister working hours: Interface EriZone/ERP system
On one hand, service companies use ticketing systems (as OTRS, EriZone etc.) to handle customer requests in a comprehensible way, on the other hand, contracts and cost centers are managed in the company’s ERP system (as SAP, MS Dynamics AX, NAV, Infor). In such cases, one might ask where employees of the service desk should…
Read MoreEvaluate the customer satisfaction with the emoticons in EriZone
Have you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…
Read MoreCMDB integration between OTRS and OCS Inventory
OTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…
Read MoreNetEye and EriZone at the Open Source Conference in Padua
Yesterday we took part in the Open Source Conference held in Padua. Andrea, during his speech, outlined the strengths of an Open Source strategy for the IT services management through the adoption of NetEye and EriZone. The IT System & Service Management solutions presented during the event represent a real opportunity for the evolution of…
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