New version of EriZone (3.0.2) is now available for the download: The new version contains a lot of major fixes and the following major enhancements: Company Backend Filter functionality ( HOT !!! – filter customer visibility through role<->group configuration) Editor plugin for cut & paste and drag & drop improvement (compatibility FF, Chrome, IE10+) ACL…
Read MoreNew version of EriZone (3.0.1.57) is now available for the download: The new version contains a lot of major fixes and the following major enhancements: TicketTo Process Split of column From/Title in ticket overview Autotime unit counter Full compatibility of responsive customer interface with Internet Explorer 8 UPGRADING PROCEDURE
Read MoreA new hotfix for the EriZone Access Management package is available for immediate download. Major issues have been resolved: therefore we suggest the upgrade for all the EriZone 3 systems The upgrade procedure is described in this post.
Read MoreA new upgrade for WÜRTHPHOENIX EriZone 3 is out now! The upgrade is compatible only for WÜRTHPHOENIX EriZone 3.0.x
Read MoreSometimes, especially for security reasons, it is important to know if the USB ports of a server have been used and what kind of operation has been carried out. Well, with the new version 1.7.0 of the Safed agent it is possible to monitor the USB ports for Windows Vista 2008 and later versions. Now…
Read MoreWithin organizations that implement ITIL processes and have a well-defined Service Desk, second and third level support, functional escalations are required when support of a higher-level specialist is requested. (Img 1)
Read MoreOn one hand, service companies use ticketing systems (as OTRS, EriZone etc.) to handle customer requests in a comprehensible way, on the other hand, contracts and cost centers are managed in the company’s ERP system (as SAP, MS Dynamics AX, NAV, Infor). In such cases, one might ask where employees of the service desk should…
Read MoreHave you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…
Read MoreOTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…
Read MoreYesterday we took part in the Open Source Conference held in Padua. Andrea, during his speech, outlined the strengths of an Open Source strategy for the IT services management through the adoption of NetEye and EriZone. The IT System & Service Management solutions presented during the event represent a real opportunity for the evolution of…
Read MoreFor all those who could not attend the conference or are interested in reviewing the sessions – all presentations are available in video format at the Conferences pages. Enjoy!
Read MoreAlso this year we took part in the new edition of the Open Source Conference, which takes place today in Rome. At the convention for the Open Source world of the central Italy, Andrea Lernia in collaboration with Alessio Cuppari, ICT Services and User Assistance Manager at DigiCamere, will present the Open Source IT Service…
Read MoreFor all those who were there or followed the event via live-stream – we hope you enjoyed yesterday’s conference. We put together some first impressions. All presentations will be published soon. The video archive with each single presentation will follow.
Read MoreInterested in getting the latest news on actual Open Source based IT System Management projects and seeing Michael in one of his unique “live performances”? Then feel free to register at the OSSMC 2014. The program will be simultaneously translated into English, German and Italian. When: April 10th 2014, from 9.00 AM Where: Convention Center…
Read MoreOne of the main challenge in the IT monitoring is the ability to execute complex web service tests to obtain objective KPI able to evaluate the end user experience. As every company we also needed to control our web applications such as the Exchange 2013, our Service Desk solution EriZone powered by OTRS, our reporting…
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