Introduction Customer management in Jira Service Management looks simple at first. Users are invited, access is granted, and requests start flowing. That simplicity does not last. As soon as external users increase, access control becomes the real problem, not onboarding. What matters is not how fast users can enter the system, but how clearly their…
Read MoreIn this post I want to share a real use case I recently worked on with a client using Jira Service Management. The requirement was simple to explain, but not that trivial to implement properly: they wanted to report on tickets by DepartmentNumber for their internal users (the same department structure already defined in Active…
Read MoreIntroduction In every IT team, service requests are the everyday heartbeat of operations. From resetting a password, granting access to a tool, setting up new equipment, or answering a simple “how do I?” question, these are routine, predictable tasks. But if handled poorly, they can quickly lead to frustration, inefficiency, and higher costs. Service Request…
Read MoreIf you’ve ever tried integrating an external system or website with Jira Service Management (JSM), you’ve probably hit one or more roadblocks, especially when it comes to creating requests on behalf of end users without using the default Jira Service Management portal. The good news? You don’t need to hand over admin access or build…
Read MoreAs discussed in my previous posts (Part 1 and Part 2) on managing Alerts with Jira Service Management, the way JSM handles alerts is crucial for keeping IT operations smooth. But what happens when an alert pops up at 3 AM? Who gets notified, and how? That’s where on-call management comes in. Jira Service Management…
Read MoreIn the first part of this series, we explored how Jira Service Management (JSM) helps streamline Incident Management, aligning with ITIL v4 best practices. Incident Management aims to restore normal service operation as quickly as possible after a disruption, ensuring minimal impact on business operations. Events – changes in the system’s state – can trigger…
Read MoreAlerts are critical signals that demand immediate attention to minimize disruptions and maintain smooth operations. Proactively managing alerts throughout their lifecycle is key to effective event-driven workflows, incident response, and business continuity. By leveraging alerting tools within Jira Service Management (JSM), teams can detect and resolve incidents faster, improve collaboration, and enhance service reliability. In…
Read MoreIcinga Director is a powerful configuration tool included in NetEye that streamlines the process of defining and managing monitoring configurations. However, you may encounter issues with duplicate addresses and spaces in hostnames, which can lead to confusion and monitoring inaccuracies. In this post, I’ll discuss these common problems and introduce a Grafana dashboard solution to…
Read MoreIn this blog post, we’ll explore the power of custom branding in NetEye reports. The reporting module offers the ability to filter specific hosts and services while also enabling the configuration of custom thresholds to visually emphasize unmet SLAs. Users have the flexibility to generate reports manually or automatically, such as on a weekly or…
Read MoreHostgroups are a grouping of hosts with similar characteristics such as geographical location, type, severity, environment, operating system, applications and much more. Hostgroups can be created for multiple purposes such as: The default Host Group view is undoubtedly one of the most comfortable and useful ones in NetEye because, for each group, it immediately shows…
Read MoreHave you ever thought about how to monitor your NetEye system or other critical applications in a network failure scenario? To manage this scenario, in some customer cases some solutions have been implemented using SMS notifications, thus relying on the support of the mobile network as a notification channel.But what happens when even the mobile…
Read MoreIn one of my previous posts I mentioned the importance of downtime scheduling and shared an interesting example of a PowerShell script for managing downtime in Windows environments. Recently a customer asked me how to manage downtime with a similar solution, but for several hundred Linux servers monitored under NetEye. The reason is very simple:…
Read MoreAs you all know NetEye uses MariaDB as its database. With the nep-monitoring-core module of the NetEye Extension Packs (NEP), the following aspects of MariaDB are monitored: These checks are performed with a default time interval (check_interval) of 180s. To have real time control of many aspects of the MariaDB database operation, I suggest installing…
Read MoreDirector is one of the most important modules in NetEye 4 because it’s used for managing, automating and deploying the configurations of all monitored objects. In all our projects we use automation in Director: through the Import and Synchronization rules we can automate many operations such as the import and synchronization of hosts, service checks,…
Read MoreThe performance graphs present in NetEye are very useful for getting an immediate idea of the trend related to a service check, but they’re still limited to the metric being viewed. Also, the “Show all graphs” option available from the Actions menu of each monitored Host can have different usage limits due to the presence…
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