TL;DR: In GLPI, access permissions for assets have traditionally been tied mainly to entities. That works well in clean structures, but in reality, responsibility, ownership, and organizational hierarchy do not always follow the same lines. With GLPI 11, group-based permissions are extended from Tickets to all asset types, and together with the new multi-select group…
Read MoreEvery IT department has it: the mythical stockroom with all those small parts, cables, plugs, adapters… and mice everywhere (each one with a long cable 😉). Once perfectly organized, it’s now the place where “things we might need someday” go to disappear – and no one remembers the rules for handing something out to the…
Read MoreTLTR1: Did you pick all the sweet grapes that grew in your vineyard? They’re sweet, but they degrade faster than you think. Now, to give them long-lasting value, get the must out of it and put a lot of knowledge, time and effort to create a high-value wine! TLTR2: Do you have an automatically fed…
Read MoreBlog auf DEUTSCH. Una versione ITALIANA seguirà fra poco! [Disclaimer: this blog is deliberatively written in German, an Italian version will follow. WürthPhoenix is Gold partner for GLPI for Italy and for the German Market (Germany, Austria, Switzerland, South Tyrol), thus with this blog article we engage the German (and Italian) readers.] Am 26.6 durfte…
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Key takeaways: A comprehensive asset management database must necessarily be fed both automatically and by hand. Of course, the more data you can import automatically, the more the manual activity can focus on improving coverage, on adding responsibilities, descriptions and other data that is not (yet) available digitally, and of course on cross-checking and improving…
Read MoreGLPI agents have various additional functionalities, from network discovery to remote inventory and ESX inventory. These can be controlled either directly from the command line (see my colleague’s blog https://www.neteye-blog.com/2024/07/glpi-device-discovery/ for some practical examples) or in a centralized way from the server, via the GLPI Inventory plugin (https://www.neteye-blog.com/2024/12/gui-based-glpi-network-inventory-setup-with-the-glpi-inventory-plugin/). There’s also another handy way to configure…
Read MoreGLPI agents not only perform a local inventory of the computer where they were installed, but also include several tools for discovering and inventorying other devices in their network: Of course, you’ll need to install and execute these tasks on only a few selected servers that reach the network sections you want. My colleague presented…
Read MoreIt’s been two years now since TecLib released GLPI 10, a completely redesigned version of the popular Asset Management system. It natively integrates an asset inventory server and is delivered together with inventory agents called “GLPI Agents”. These agents are available for the major operating systems, from Windows to Linux and Android. The GLPI inventory…
Read MoreDear EriZone customers! Our legacy servicedesk system EriZone currently runs on CentOS7 or Red Hat Enterprise Linux (RHEL) 7. These operating systems will not get any security fixes after June 2024. For anyone planning on keeping EriZone running beyond this date, we highly recommend you contact us for an upgrade to Rocky Linux 9. As…
Read MoreThe popular open source software suite GLPI, an acronym for Gestionnaire Libre de Parc Informatique, has been part of the NetEye ecosystem since its beginnings, more than 15 years ago. GLPI includes a comprehensive, pre-configured IT Asset management database, an ITIL-compliant service desk (ticketing) and feature-packed inventory agents. Within the scope of NetEye, GLPI is…
Read MoreAsset management/CMDB tools play (or should play!) a central role in IT operations and management, gathering data from hardware assets on contracts, software licenses, network configurations, tickets and many more. The key task is to keep all this data consistent and up to date. Rigor in manual data insertion and the careful integration of automation…
Read MoreGrafana is an open source data visualization application that is widely used for displaying interactive monitoring and service dashboards. It focuses on a high-performance visualization of time series data, such as network throughput, access time, or CPU performance data. For this, it connects to specific time series databases such as InfluxDB, but also to common…
Read MoreCreating a “Service Catalogue” What do you do all the day in your IT department? You provide services, in this case IT-related services, to the employees of your company. This includes the personal services for each employee, depending on his/her position and tasks (computers, software, internet connection, etc.) and all the strategic services for running…
Read MoreBoth Microsoft and Google will terminate within summer/autumn 2022 the possibility of accessing POP and IMAP mailboxes using usernames and passwords! In the course of the year 2022 Microsoft and Google will terminate support for Basic Auth (the authentication with username and password) for some web services and pass to a more secure method, often…
Read MoreOr: a Tool for Collecting, Browsing and Analyzing IP and Hostname Data Available Across Your Organization Take any discretely large, organically grown company network, and you’ll find an interplay of heterogeneous servers, network devices, computers, printers, virtual machines, embedded devices and more. Do you have documentation on all the assets in the network, both the…
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