Blog Entries

06. 12. 2021 Mirko Morandini Service Management

JIRA: Importing Issues from OTRS/EriZone and Other Ticketing Systems

More and more companies are adopting the now “quasi-standard” JIRA Software issue tracking and software project management tool, and the emerging ticketing tool JIRA Service Management. For most of them, when transitioning from their previous system, it is essential to preserve the recent ticket history and to migrate open bugs and issues to the new…

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18. 10. 2021 Attilio Broglio NetEye

Dependency Migration from NetEye 3 to NetEye 4 via Automation

Thanks to automation, migration between NetEye 3 and NetEye 4 can be easily performed for a lot of entities such as hosts and services. But additional elements like parent-child relationships can be missed. So we implemented a procedure for mass-migration of this information from the old platform to the new one. Solution In the NetEye…

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