Blog Entries

30. 12. 2023 Fabrizio Dovesi Atlassian, Service Management

Get Your Agile and Integrated Procurement Cycle

How to survive managing the IT asset purchase cycle in your company with just a few key elements that ensure a just-in-time approach and decreased waiting time What are the goals and benefits of automating the procurement process? Sooner or later, it’s going to be time to change and evolve. It’s usually better to choose…

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19. 12. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

Reduce Your “Oh S***! It’s Monday…!😓” Mood with Helpful Jira Automation

How to leverage some Jira features to lighten the workload through automation, replacing manual tasks of low added value that can be frustrating and tedious for those performing them Introduction: What’s the idea behind how to live better Mondays? How many times have you had the feeling that most of the heaviness and stress when…

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22. 08. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

Scaled Planning in Jira: Another Brick in the Wall

The brand new “Top-level planning” template represents the puzzle pieces that guide us in effectively managing scaled planning in Jira Introduction: Why is “Scaling” fundamental? Do you know that feeling when you find the one puzzle piece that allows you to connect two larger sets of pieces you’ve already assembled? Well, that’s similar to what…

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31. 07. 2023 Elena Valgoi Atlassian, Knowledge Management, Service Management

Atlassian News ~ July Edition

Welcome, everyone to our third “Monthly Atlassian News”! Why are we doing this? You might know that the Atlassian website is so complete, that finding information can be a big challenge😵 So… we decided to do the dirty work for you and summarize all the latest features and news from the Atlassian ecosystem every two…

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19. 06. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

👀 The AI is coming! The AI is coming!

A brief presentation of the brand new Atlassian Intelligence features and their potential in real use case scenarios. We don’t need Chicken Little to tell us that our lives will be increasingly influenced by the Artificial Intelligence revolution – AI is transforming how we work, enhancing teamwork, and significantly accelerating team achievements. Machine learning is…

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25. 05. 2023 Elena Valgoi Atlassian, Service Management

Enterprise Service Management

Given the rapidly evolving business landscape, advancements in technology, and the increasing expectations of customers, companies must adopt a mindset of business agility, and Enterprise Service Management (ESM) represents a solution for companies striving to maintain competitiveness in the market. 💡 Enterprise Service Management is the extension of IT Service Management (ITSM) principles outside of the…

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25. 05. 2023 Elena Valgoi Atlassian, Service Management

Atlassian News ~ May Edition

Welcome, everyone to our second “Monthly Atlassian News”! Why are we doing this? You might know that the Atlassian website is so complete, that finding information can be a big challenge😵 So… we decided to do the dirty work for you and summarize all the latest features and news from the Atlassian ecosystem every two…

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19. 02. 2023 Gabriele Cecco Asset Management

An Easy Way to Manage a Shared Office

The ongoing evolution of the world of work also carries through to the areas where this work is carried out. Never before have so many people and companies finally understood that smart working is a reality, and that the productivity of employees who work partly at home rather than the office does not decrease but…

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05. 01. 2023 Gabriele Cecco Service Management

New Year’s Resolutions List

We’re at the end of the year again and it’s time to draw up the famous list of good resolutions for the coming year. I’m talking about good and working resolutions, the ones relating to good non-working resolutions is always very difficult to respect. I could challenge many of you to state for the record…

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31. 12. 2022 Fabrizio Dovesi Service Management

Data-driven Models – the Ultimate Fighter against a Company’s Complexity 👊 – Use Case Part 2 of 2

Guidelines on Data-driven models for managing data complexity and designing robust systems that might be consider both a single-source-of-truth and a single-point-of-contact. Use case scenario about a real Managed Service Provider ITSM with Atlassian Cloud products As mentioned in my previous post (Part 1 of 2), data-driven models help companies in managing data complexity and…

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15. 12. 2022 Fabrizio Dovesi Service Management

Data-driven Models – the Ultimate Fighter Against a Company’s Complexity 👊 – Part 1 of 2

Guidelines for data-driven models for managing data complexity and designing robust systems that might be considered both a single-source-of-truth and a single-point-of-contact. In the last few decades the world has truly turned into a data jungle: digital evolutions expose people and companies to dealing with data complexity management, a topic which has rapidly turned into…

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29. 09. 2022 Gabriele Cecco Asset Management

Jira Discovery: how to have devices always updated

Here we are at the third part of this journey. After seeing how to discover assets and how to import assets discovered by the Discovery-Tool into Jira, in this part we will see how to set up a service and ensure that the objects imported into the Asset module are always up to date. The…

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13. 09. 2022 Fabrizio Dovesi Service Management

“Würth Phoenix Automation Rules! ” – How to Save Time and Money with Jira Cloud Automations

A deep dive into the Jira Cloud Automations, by exploring how they work, who can manage them and, most importantly, why they will definitively save you money and time (…and not only). In ITIL4 there are 7 guiding principles, listed below, recommended to organizations. By definition: “A guiding principle is a recommendation that provides universal…

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27. 06. 2022 Gabriele Cecco Asset Management

Jira Discovery: how to import discovered assets

Here we are with the second part of our article. If you missed the first one, here’s the link: https://www.neteye-blog.com/2022/03/jira-discovery-a-quick-way-to-manage-your-assets/ In this second part we will see how to import assets discovered using the Jira Discovery Tool. Let’s go into our Jira Service Management: Create a new Object Schema that we will call Import: Next…

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21. 04. 2022 Fabrizio Dovesi Service Management

“Gonna keep on MONITORING ’til MY TEAM reaches the highest ground” – A Jira Dashboard to monitor Support teams’ performance and service quality level

This post aims to drive you in creating a Jira Dashboard, within an existing Jira Service Management Cloud, designed for both Support teams and managers to monitor the number of issues/tickets trends within a given Support project. After following these simple instructions, in just 10 steps you’ll have: 📌 A Dashboard ready to be used…

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