Blog Entries

06. 12. 2021 Mirko Morandini Service Management

JIRA: Importing Issues from OTRS/EriZone and Other Ticketing Systems

More and more companies are adopting the now “quasi-standard” JIRA Software issue tracking and software project management tool, and the emerging ticketing tool JIRA Service Management. For most of them, when transitioning from their previous system, it is essential to preserve the recent ticket history and to migrate open bugs and issues to the new…

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24. 06. 2021 Giuseppe Di Garbo NetEye

How to monitor applications using JSON pages

As you all known, JSON is a standard format used for exchanging data between applications. This standard is adopted by practically every vendor and by many applications to make information available via REST API. It is therefore very useful to exploit this information in standard format also in the monitoring field. A concrete example that…

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02. 10. 2019 Damiano Chini NetEye, SLM, Unified Monitoring

SLM Report Rendering

The Service Level Management (SLM) module was introduced in NetEye 4.7. Thanks to this module, it is now possible to define customers, service level agreement types and contracts, which permits users to easily manage the agreements they have with their customers in terms of availability of their hosts and services. Tightly coupled with the SLM…

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