Sometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands…
Read MoreIn the new NetEye version 3.5 that will be shortly released, it has been implemented the Shut Down Management module that allows to configure automatic shutdown procedures in a data center. I’ll try now to provide a simple example to let you understand the potentiality and the necessity of this feature. For example if there…
Read MoreThe NetEye Plugins package has been updated with this fixes: – Fix check_perfdata for multiple RRD’s mode of PNP – Add Used CPU option to check_cpu.py
Read MoreYesterday we took part in the Open Source Conference held in Padua. Andrea, during his speech, outlined the strengths of an Open Source strategy for the IT services management through the adoption of NetEye and EriZone. The IT System & Service Management solutions presented during the event represent a real opportunity for the evolution of…
Read MoreAlso this year we took part in the new edition of the Open Source Conference, which takes place today in Rome. At the convention for the Open Source world of the central Italy, Andrea Lernia in collaboration with Alessio Cuppari, ICT Services and User Assistance Manager at DigiCamere, will present the Open Source IT Service…
Read MoreThe base OS packages have been updated to use 5.10 version of CentOS, which provides various fixes to the base os packages. There is no problem for any customer continuing using 5.9 of CentOS.
Read MoreThis is a fixrelease for glpi 0.83: – CVE-2013-2225 + CVE-2013-2227 : Security fix ( serialize + filter classname for autoload) – Fix in contract notifications entity params
Read MoreOne of the main challenge in the IT monitoring is the ability to execute complex web service tests to obtain objective KPI able to evaluate the end user experience. As every company we also needed to control our web applications such as the Exchange 2013, our Service Desk solution EriZone powered by OTRS, our reporting…
Read MoreThe NetEye Plugins packages has been updated with this fixes/enhancements: – Fix for check_ftp.pl directory checking and active/passive ftp mode – Small output fix in check_vmware_HostHardwareHealthInfo.sh – Added check_vmware_api as new plugin which should substitute check_esx4.pl
Read MoreVideo live-stream from the CeBIT: the End User Experience with the Open Source project Al’exa. The live presentation had been already held. The download version will be available soon. We’ll keep you up to date.
Read MoreThe first two days at this year’s CeBIT: See some impression from our stand.
Read MoreWould you like to understand the potential of the ITIL processes implemented with EriZone/OTRS ? Or do you want to deepen your knowledge in the End User Experience monitoring? Or are you curious to know what will be the future development of Nagios as an open project ? On April 11th, at the Würth Phoenix…
Read MoreThe NetEye Plugins packages has been updated with this enhancements: – Added new plugin check_linus_cpus.sh for checking single cpu usage on linux – Added new plugin check_mssql_health for checking MS-SQL Server
Read MoreThe NetEye Plugins packages has been updated with this fixes and enhancements: – Small fixes for check_snmp_env.pl foundry type – Added new plugin check_linux_memory.sh for checking linux physical memory – Added new plugin check_3par for checking HP 3PAR Storages over ssh – Added new plugin check_alternative_cmd.sh (check 2 commands and AND,OR,XOR the output) – Added…
Read MoreThe NetEye Monarch (Nagios Config Tool) has been updated with the following bug fixes: – Fix View of files in Export function – Fix Groups permission in User_Groups Permissions
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