19. 03. 2015 Nicola Degara Service Management

New version of EriZone (3.1.9)

EriZone 3.1.9 available

New version of EriZone (3.1.9) is now available for the download:

Feature Lists

EriZone DataWarehouse:

  • Eri_TicketAggregatedTime:
  1. New parameter to include also child tickets in the calculation
  2. New Columns: MinBeforeFirstSplit, IsChild, ParentTicketID (first parent),ParentTicketNumber (first parent)
  • Eri_TicketAggregatedTimeonline:
  1. Same parameters as Eri_TicketAggregatedTime
  2. It extracts similar information as Eri_ TicketAggregatedTime for ticket with states: new, open,pending reminder and pending auto.

Bug Fixes

  • Mandatory configuration of Type field in Access Management administration task
  • Last month as default parameter on all the graphic Dashlets

Before Upgrade:

Before the upgrade check that the SysConfig parameter Package::RepositoryList contains the following configuration only:
Key -> http://repo.wuerth-phoenix.com/erizone/erizone-3.1/packages/
Content -> erizone-3.1 packages

Upgrading Procedure

The upgrading procedure must be made STRICTLY with the following sequence (by clicking the items listed in the ACTION column)

Mandatory:

  1. EriZone
  2. EriZoneCore
  3. EriZoneServiceDeskEnhancement
  4. EriZoneAccessManagement
Optional:
  1. EriZoneInterfaces [for CMDB population: GLPI and OCS interfaces available]
  2. ITSM-CIattributeCollection
  3. EriZoneNetEyeIntegration [if a NetEye is installed and available]
  4. EriZoneDeveloper [Do not install!]

Please follow these rules during the upgrade/install procedure:

  • Contact our support team if you do not feel comfortable on any operation net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
  • The packages must be installed in sequence and individually
  • The system may take longer or shorter times for each action / package so please be patient
  • Action buttons must be clicked only once for the success of the operations

[box type=”info”] ATTENTION

After the upgrade execute the following action from the command line:

/opt/otrs/scripts/EriZone/erizone.global_makelink
/opt/otrs/scripts/EriZone/Permissions.sh
/opt/otrs/scripts/EriZone/RestartEriZone.sh

[/box]

Nicola Degara

Nicola Degara

Consulting and Delivery Team Manager at @ Würth Phoenix
My name is Nicola Degara and I work as Consulting and Delivery Team Leader. With a technical developer background, I am in the IT field since the nineties. After more than 6 years’ experience as managing director of an international software development company in Shanghai I have been embracing, once back to Europe, the dynamic NetEye & EriZone philosophy. My strong conviction towards the Open Source supports and continues to influence any reasons of my daily choices and future visions.

Author

Nicola Degara

My name is Nicola Degara and I work as Consulting and Delivery Team Leader. With a technical developer background, I am in the IT field since the nineties. After more than 6 years’ experience as managing director of an international software development company in Shanghai I have been embracing, once back to Europe, the dynamic NetEye & EriZone philosophy. My strong conviction towards the Open Source supports and continues to influence any reasons of my daily choices and future visions.

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