Blog Entries

18. 03. 2016 NetEye Blog Admin NetEye, Service Management

SAP Monitoring, Monitoring the Cloud, synthetic Monitoring and Lots more!

The official agenda of the NetEye & EriZone Usergroup is now available! Today I’m happy to announce the official agenda of this year’s NetEye & EriZone Usergroup in Germany. We’ve put a lot of energy to arrange an exciting and informative day for our customers. Thanks to the wide range of topics, everybody should find…

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01. 09. 2015 Nicola Degara Service Management

The Importance of the Service Catalogue For an ITSM Solution

Understanding the real meaning of the service catalogue by the customers is the first challenge I usually meet during the implementation of an ITSM solution. It is not always so clear for the customers the distinction with the product catalogue and they often misunderstand the major component and essential part of the definition, the service…

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06. 07. 2015 Nicola Degara Events, Service Management

How to approach an ITSM EriZone implementation

For those of you who do not know, WÜRTHPHOENIX EriZone is an open source IT Service Management solution based on OTRS. It allows to efficiently and effectively manage all the internal and external incidents and service requests as well as to improve the delivery of the IT services, by increasing the customer satisfaction. WÜRTHPHOENIX EriZone…

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22. 06. 2015 Arianna Cunaccia Events, NetEye, Service Management

Save the date – 1st October – Italian NetEye & EriZone User Group

If you are an Italian NetEye or EriZone customer, don’t miss the opportunity to participate in the NetEye & EriZone User Group, which will take place on Thursday 1 October from 10.30 to 17:30 at the Tenuta Preella Lamberti in Cavaion Veronese (VR).

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29. 05. 2015 Nicola Degara Downloads / Release Notes

EriZone 3.3.1 steht ab sofort zur Verfügung!

Major Enhancements Access Management Neue Möglichkeit zum automatischen Start eines neuen Prozesses (Process Management) ausgehend von einer Access Management Aktivität: Bsp.: Anstellung eines neuen Vertrieb Mitarbeiters Neuer Laptop (Purchase process <<<) Neuer ERP Account (Sales Manager approval <<<) Neues Telefon Neues iPad Native Möglichkeit für EriZone für Single Sign-On Kerberos auf Active Directory. Neues Ticket2Process…

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29. 05. 2015 Nicola Degara Downloads / Release Notes, Service Management

EriZone 3.3.1 has been released!

Major Enhancements Access Management New possibility to start a new process (process management) from the single Access Management Activity automatically. Example: New Salesman hiring request New laptop (Purchase process <<<) New ERP account (Sales Manager approval <<<) New Phone New iPad Native possibility for EriZone for Single Sign-On Kerberos on Active Directory. New Ticket2Process admin…

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29. 05. 2015 Nicola Degara Downloads / Release Notes

Nuovo rilascio di EriZone 3.3.1

Major Enhancement Process Management  Possibilità di innescare un nuovo processo (Process Management) automaticamente dalle singole attività dall’Access Management: Es. Richiesta di assunzione nuovo commerciale Nuovo Laptop (Processo di acquisto <<<) Nuove credenziali per sistema gestionale (Processo di approvazione del direttore vendite <<<) Nuovo smartphone Nuovo iPad Predisposizione all’autenticazione Kerberos per il single sign-on su Active…

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20. 05. 2015 NetEye Blog Admin Service Management

PACKAGE RELEASE: erizone-plugin-glpi 1.4.4 rpm

A new version of erizone-plugin-glpi rpm is available! Major Features: Data-Export definition for GLPI Contracts Data-Export definition for Warranty information Data-Export definition for Contract association with Computer, Monitor, Software,Network, Printer, Phone and Devices Bug fixing With EriZone 3.3.0, with the new version of iCMDB interface, the contracts and the relationships with the referred configuration item…

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19. 03. 2015 Nicola Degara Service Management

New version of EriZone (3.1.9)

New version of EriZone (3.1.9) is now available for the download: Feature Lists EriZone DataWarehouse: Eri_TicketAggregatedTime: New parameter to include also child tickets in the calculation New Columns: MinBeforeFirstSplit, IsChild, ParentTicketID (first parent),ParentTicketNumber (first parent) Eri_TicketAggregatedTimeonline: Same parameters as Eri_TicketAggregatedTime It extracts similar information as Eri_ TicketAggregatedTime for ticket with states: new, open,pending reminder and…

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18. 03. 2015 NetEye Blog Admin Events, NetEye, Service Management

CeBIT 2015: First impressions!

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27. 02. 2015 Nicola Degara Downloads / Release Notes, Service Management

New Version of EriZone (3.1.8)

New version of EriZone (3.1.8) is now available for the download: FEATURES LIST New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the…

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24. 02. 2015 NetEye Blog Admin Events, Service Management

Multi-Channel Management of your Help Desk Processes

This post is to communicate our new partnership with the Italian Software House Telenia Software S.r.l.. Founded in 1994 the company is dedicated to develop and market Contact Management Solutions. To improve the service delivered to their customers, Telenia Software shortly decided to integrate our IT-Service Management solution EriZone into their VoIP software plattform TVox…

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05. 02. 2015 Georg Kostner Downloads / Release Notes, Service Management

New Version of EriZone (3.1.7)

New version of EriZone (3.1.7) is now available for the download: The new version contains the following enhancements:

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04. 02. 2015 NetEye Blog Admin Events, NetEye, Real User Experience, Service Management

Würth Phoenix also at this year’s CeBIT

At this year’s CeBIT, which takes place from 16th to 20th March in Hannover, everything revolves around Open Source IT-System Management. The focus lies on the latest release of NetEye that offers numerous improvements and innovations.

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20. 01. 2015 NetEye Blog Admin Events, NetEye, Service Management

Training Calendar 2015

Accelerate your skills and empower your learning with hands-on education. Our expert trainers guide you through intensive courses that help you get the most out of NetEye and EriZone.

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