Welcome to the latest version of our Service Management solution EriZone version 5.5.
Product: EriZone Release Number: 5.5 Release Date: July 31, 2018 Release Type: Minor Previous Release: 5.4
These release notes for EriZone 5.5 describe new features and improvements and provide information on how to upgrade.
Enhancements
Signatures on Mobile Devices – we have integrated human signatures on mobile devices. It’s now possible for the agents to obtain a digital signature and store it as an included image for the last ticket article. After that, the full content of the article – including the signature – can be printed. For more details see https://www.neteye-blog.com/2018/06/signatures-on-mobile-devices/
Major Bug Fixes
All fixes for OTRS 5.0.28 and all OTRS packages
Printing of articles with charset iso-8859-1 set in meta data
TicketToProcess event makes available additional Dynamic Fields for subsequent process transitions
Preparations before upgrading from EriZone 5.4 to EriZone 5.5
Take a snapshot of the current Virtual Machine
Activate repository resolution with the following parameters in Admin>>SysConfig
2. Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence:
ITSM
FAQ
Survey
OTRSMasterSlave
OTRSTicketMaskExtension
OTRSAdvancedEscalations
OTRSAppointmentCalendar
EriZone
EriZone Core
EriZoneServiceDeskEnhancement
EriZoneTheme
Update all remaining EriZone packages
Please follow these rules during the upgrade/install procedure:
Contact our support team if you do not feel comfortable with any of these operations: net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
The packages must be installed in sequence and individually
The time needed by the system may vary for each action/package, so please be patient
The action buttons must be clicked only once
ATTENTION After the upgrade has completed, execute the following actions from the command line:
Hi folks!
I began loving computer since 1994, it was still the time of windows 3.1. Immediately I learned starting DOS games from the command promt, and while typing some white text on black background I felt like some hackish dude in a hollywoodian movie.
Later during the studies at the university, I discovered the magic world of opensource, and it was love at first sight. Finally I got rid of BSOD's =)
I love everything that is connected to some network, especially in a security perspective.
My motto is:
"With motivation, nothing is impossibile. It only requires more time."
Author
Thomas Forrer
Hi folks!
I began loving computer since 1994, it was still the time of windows 3.1. Immediately I learned starting DOS games from the command promt, and while typing some white text on black background I felt like some hackish dude in a hollywoodian movie.
Later during the studies at the university, I discovered the magic world of opensource, and it was love at first sight. Finally I got rid of BSOD's =)
I love everything that is connected to some network, especially in a security perspective.
My motto is:
"With motivation, nothing is impossibile. It only requires more time."
Welcome to version 4.34 of our NetEye v4 Unified Monitoring Solution. Spring is slowly approaching and the first plants awake from their winter slumber and peek through the snow. One of the earliest to bloom is the Crocus from the Read More
Dear EriZone customers! Our legacy servicedesk system EriZone currently runs on CentOS7 or Red Hat Enterprise Linux (RHEL) 7. These operating systems will not get any security fixes after June 2024. For anyone planning on keeping EriZone running beyond this Read More
Welcome to version 4.33 of our NetEye v4 Unified Monitoring Solution. With this release, NetEye welcomes Winter with a spectacular view of St. Jakob Church. It is located in Ortisei (or St. Ulrich in German), a small village in Val Read More
Welcome to version 4.32 of our NetEye v4 Unified Monitoring Solution. With this new release, NetEye takes us again in the mountains where the beautiful colors of the sunset during the early fall season in the Alps can inspire us Read More
Welcome to version 4.31 of our NetEye v4 Unified Monitoring Solution. In this new release, NetEye welcomes us with the beautiful colors of "Via dei Portici" in the Altstadt "Old City" of Bolzano. Since 1180 it is one of the Read More