Service desk systems are of great importance to most IT departments. They are used to manage not only incidents and service requests, but also for authorizations and the management of internal projects. Moreover, data obtained from an ITSM system can be used for time accounting, invoicing and cost estimates. Finally, yet importantly, tickets and their…
Read MoreIf you don’t work in the field of IT service management, you might suppose that a service desk, and especially an IT service desk, is something quite standard… having similar services and a similarly structured support staff structures across all companies. However, despite having (apparently) a very similar goal and trying to follow a common…
Read More“Is there any way to speed up opening new tickets?” This is a typical question new EriZone customers ask during project implementation. The reason is quite obvious: If you have a large Service Desk team that is opening several hundred tickets each day, every second counts. Especially in situations where the resolution time is critical,…
Read MoreÈ stata scoperta una vulnerabilità nell’interfaccia agente dei sistemi EriZone – OTRS che coinvolge tutti i sistemi OTRS, Erizone 3.x e Erizone 5.x. A tale vulnerabilità è stata assegnata una criticità di livello alto. Al fine di garantire la sicurezza del sistema è consigliabile de-registrare il modulo Installer.pm. Per farlo sarà sufficiente editare il file…
Read MoreIt was detected a vulnerability on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS, Erizone 3.x and EriZone 5.x systems The severity of this vulnerability has been categorized with “high”. To guarantee the security of your system, we recommend to disable the Installer.pm module. Modify the file /opt/erizone/otrs/Kernel/Config.pm…
Read MoreAuf dem Agent-Interface der EriZone – OTRS Systeme wurde eine Sicherheitslücke entdeckt. Nachfolgendes gilt für alle OTRS Systeme, sowie EriZone 3.x und EriZone 5.x Der Vulnerabilität wurde Wichtigkeit “hoch” zugewiesen. Um die Sicherheit Ihres Systems zu garantieren, empfehlen wir Ihnen das Installer.pm Modul zu deaktivieren. Ändern Sie dafür das File /opt/erizone/otrs/Kernel/Config.pm und fügen Sie folgende…
Read MoreMay 16, 2017 – IoT Conference: Nicola Degara highlights the challenges for the IT System Management in IoT and Industry 4.0 environments. If in the past often the Information Technology was not influencing the company strategy, today it becomes a Business Enabler. IT is no longer a cost center but a Corporate Strategy supporter. The…
Read MoreThe PDF printing functionality has been improved with the last version of EriZone 5.1. It is now possible to print to PDF all images and html included in the ticket. In this way the generated / printed PDF becomes a true copy of the original ticket that can be used in different offline scenarios. For…
Read MoreThe service catalogue is a focal point in ITIL, and often it is even the starting point for ITSM implementation. EriZone is an ITSM tool that fully supports Service Catalogue Management. With the recently released verion 5.1 of EriZone the service catalogue has become multilingual to face the requirements of multinational service providers and their customers.
Read MoreSynthetic Application Monitoring: Allows monitoring applications from the user’s point of view by simulating transaction sequences, followed by the measurement and recording of the perceived performance data. Would you like to be independent from subjective statements as “application XY is slow” or outage indications from your users? In this case, the concept of synthetic application…
Read MoreWe are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. Go to the official Release Notes of NetEye 3.10 (IT System Management solution) Go to the official Release Notes of EriZone 5.1 (IT Service Management solution)
Read MoreOn the 23rd of this month, the NetEye and EriZone User Group in its German version took place on in the historic tramway depot “St. Peter” in Nuremberg. The event has been hosted by NetEye customer N-ERGIE Aktiengesellschaft. Participants had the opportunity to exchange information and experiences with other customers and got insights to the latest…
Read MoreVAG Museum St. Peter © Archiv Freunde der Nürnberg-Fürther Straßenbahn e.V. The future holds major challenges, which are going far beyond standard monitoring. Internet of Things, E2E Monitoring, SIEM, Network Discovery and Anomaly Detection are keywords that are gaining increasing importance in modern enterprises. Under consideration of these actual trends, we now defined the final…
Read MoreDo you have already implemented NetEye, EriZone or Alyvix and would like to deepen your knowledge regarding our solutions and to know the latest features? Are you already familiar with our solutions, but desire to further exploit the vast functionalities? Are you planning to implement our solutions in your company and want to get information…
Read MoreVAG Museum St. Peter © Archiv Freunde der Nürnberg-Fürther Straßenbahn e.V. Thursday, 23rd March 2017 from 10.00 AM – 5.30 PM We are proud to invite our customers to the upcoming NetEye & EriZone usergoup. This year too, the main focus of the event will lie on the projects implemented at our customers’ IT environments. Take…
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