Be our guest on the it-sa Between the 10th and 12th of October, we welcome you at Europe’s largest IT security fair trade, the it-sa in Nuremberg-Germany. By visiting our stand located in Hall 10.1 – 520, you will get the latest insights on all new functionalities related to NetEye, EriZone and ntop – especially in…
Read MoreWe are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. These release notes describe the new features and improvements and provide information on how to upgrade. Please find more details on our corporate webpages by clicking on the following links: Go to the official…
Read MoreNetEye & EriZone User Group Sfide e opportunità per l’IT Management 4.0 Connectbay, Mantova, Giovedì 19 ottobre 11:00 – 17:00 Siamo lieti di invitarvi il 19 ottobre al NetEye & EriZone User Group. L’evento vi offrirà un’occasione unica per scoprire le ultime novità nell’IT System & Service Management, individuare i requisiti necessari per adeguarsi al…
Read MoreNetEye & EriZone User Group Challenges and opportunities in the IT Management 4.0 Connectbay, Mantova, October 19, 11:00 – 17:00 We are glad to invite you to attend the NetEye & EriZone User Group. The yearly event for our customers will offer you the possibility to discover the innovations in the IT Service Management field, to…
Read MoreUsually, during a new EriZone implementation, we are not just implementing “simple” Incident Management, but also defining processes to standardize existing procedures within the company. Investing time now in the implementation of a standardized process will pay dividends later, especially in the case of multilevel authorizations or other workflows where the ticket needs to follow…
Read MoreService desk systems are of great importance to most IT departments. They are used to manage not only incidents and service requests, but also for authorizations and the management of internal projects. Moreover, data obtained from an ITSM system can be used for time accounting, invoicing and cost estimates. Finally, yet importantly, tickets and their…
Read MoreIf you don’t work in the field of IT service management, you might suppose that a service desk, and especially an IT service desk, is something quite standard… having similar services and a similarly structured support staff structures across all companies. However, despite having (apparently) a very similar goal and trying to follow a common…
Read More“Is there any way to speed up opening new tickets?” This is a typical question new EriZone customers ask during project implementation. The reason is quite obvious: If you have a large Service Desk team that is opening several hundred tickets each day, every second counts. Especially in situations where the resolution time is critical,…
Read MoreÈ stata scoperta una vulnerabilità nell’interfaccia agente dei sistemi EriZone – OTRS che coinvolge tutti i sistemi OTRS, Erizone 3.x e Erizone 5.x. A tale vulnerabilità è stata assegnata una criticità di livello alto. Al fine di garantire la sicurezza del sistema è consigliabile de-registrare il modulo Installer.pm. Per farlo sarà sufficiente editare il file…
Read MoreIt was detected a vulnerability on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS, Erizone 3.x and EriZone 5.x systems The severity of this vulnerability has been categorized with “high”. To guarantee the security of your system, we recommend to disable the Installer.pm module. Modify the file /opt/erizone/otrs/Kernel/Config.pm…
Read MoreAuf dem Agent-Interface der EriZone – OTRS Systeme wurde eine Sicherheitslücke entdeckt. Nachfolgendes gilt für alle OTRS Systeme, sowie EriZone 3.x und EriZone 5.x Der Vulnerabilität wurde Wichtigkeit “hoch” zugewiesen. Um die Sicherheit Ihres Systems zu garantieren, empfehlen wir Ihnen das Installer.pm Modul zu deaktivieren. Ändern Sie dafür das File /opt/erizone/otrs/Kernel/Config.pm und fügen Sie folgende…
Read MoreMay 16, 2017 – IoT Conference: Nicola Degara highlights the challenges for the IT System Management in IoT and Industry 4.0 environments. If in the past often the Information Technology was not influencing the company strategy, today it becomes a Business Enabler. IT is no longer a cost center but a Corporate Strategy supporter. The…
Read MoreThe PDF printing functionality has been improved with the last version of EriZone 5.1. It is now possible to print to PDF all images and html included in the ticket. In this way the generated / printed PDF becomes a true copy of the original ticket that can be used in different offline scenarios. For…
Read MoreThe service catalogue is a focal point in ITIL, and often it is even the starting point for ITSM implementation. EriZone is an ITSM tool that fully supports Service Catalogue Management. With the recently released verion 5.1 of EriZone the service catalogue has become multilingual to face the requirements of multinational service providers and their customers.
Read MoreSynthetic Application Monitoring: Allows monitoring applications from the user’s point of view by simulating transaction sequences, followed by the measurement and recording of the perceived performance data. Would you like to be independent from subjective statements as “application XY is slow” or outage indications from your users? In this case, the concept of synthetic application…
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