Update neteye-reporting-3.11.2-1 ( NetEye 3.10 )
Changelog Fixed different SLA values between SLA and SLA Year section (NEREP-190) Fixed bug where report title should have a default tag (NEREP-198)
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Blog Entries
Update neteye-reporting-3.11.2-1 ( NetEye 3.10 )
Changelog Fixed different SLA values between SLA and SLA Year section (NEREP-190) Fixed bug where report title should have a default tag (NEREP-198)
Read MoreUpdate neteye-eventhandler-1.4.19-1 ( NetEye 3.6, 3.7, 3.8, 3.9, & 3.10 )
ChangeLog: Fixed errors during neteye start (NEVHA-46)
Read MoreUpdate neteye-eventhandler-1.4.19-1 ( NetEye 3.6, 3.7, 3.8, 3.9, & 3.10 )
ChangeLog: Fixed errors during neteye start (NEVHA-46)
Read MoreUpdate neteye-eventhandler-1.4.19-1 ( NetEye 3.6, 3.7, 3.8, 3.9, & 3.10 )
ChangeLog: Fixed errors during neteye start (NEVHA-46)
Read MoreUpdate neteye-monarch-3.13.9-1 ( NetEye 3.9 & 3.10 )
ChangeLog: Fixed: import of BP with service/serviceinstance/host with special characters (NMONARCH-86)
Read MoreUpdate neteye-monarch-3.13.9-1 ( NetEye 3.9 & 3.10 )
ChangeLog: Fixed: import of BP with service/serviceinstance/host with special characters (NMONARCH-86)
Read MoreUpdate neteye-monarch-3.13.9-1 ( NetEye 3.9 & 3.10 )
ChangeLog: Fixed: import of BP with service/serviceinstance/host with special characters (NMONARCH-86)
Read MoreProzess-Tickets im Auge behalten
Mittlerweile definieren wir bei fast allen neuen EriZone Projekt auch Prozesse, um bestimmte Abläufe im Unternehmen zu standardisieren. Vor allem für mehrstufige Genehmigungen oder andere Workflows bei denen das Ticket einem bestimmten, vordefinierten Weg folgen muss, zahlt es sich aus (einmalig) Zeit in die Implementierung eines Prozesses zu investieren, um eine effiziente Arbeitsweise zu ermöglichen….
Read MoreKeeping an eye on your EriZone process tickets
Usually, during a new EriZone implementation, we are not just implementing “simple” Incident Management, but also defining processes to standardize existing procedures within the company. Investing time now in the implementation of a standardized process will pay dividends later, especially in the case of multilevel authorizations or other workflows where the ticket needs to follow…
Read MoreTenere sotto controllo i ticket di processo in EriZone
Nelle implementazioni di nuove istanze EriZone la creazione di processi personalizzati per standardizzare procedure esistenti è diventata una costante. I processi sono molto utili per gestire flussi di approvazione o workflow in cui il ticket deve seguire un iter strutturato secondo regole predefinite e ben precise. Grazie al Process Bundle di EriZone i Ticket creati…
Read MoreTicket-Imports in EriZone
Servicedesk-Systeme sind in vielen IT-Abteilungen von zentraler Bedeutung für viele Arbeitsabläufe, von der Incident- und Serviceanfrage bis zu Autorisierungen und der Verwaltung interner Projekte. Daten aus diesen Systemen werden für die Fakturierung, Zeiterfassung und Kostenschätzung in ERP-Systeme eingepflegt und werden für kurz- und langfristige Statistiken benötigt. Die Tickets mit ihren Metadaten bilden zudem eine strukturierte,…
Read MoreImporting Tickets in EriZone
Service desk systems are of great importance to most IT departments. They are used to manage not only incidents and service requests, but also for authorizations and the management of internal projects. Moreover, data obtained from an ITSM system can be used for time accounting, invoicing and cost estimates. Finally, yet importantly, tickets and their…
Read MoreImportare ticket in EriZone
I sistemi di service desk sono molto importanti per le aziende, in quanto possono essere adattabili alle richieste di qualsiasi dipartimento, dall’IT all’amministrazione, e snelliscono la gestione non solo di incident e service request ma anche il processo delle autorizzazioni e la gestione dei progetti interni. I dati forniti dal sistema ITSM possono essere utilizzati…
Read MoreNetEye – Action Launchpad
Whether you are responsible for your company’s Network Operations Center (NOC), or you are just generally interested in the topic of infrastructure monitoring, this article will be of interest to you. We built the Action Launchpad module for NetEye to simplify the execution of remote commands (proactive actions). When resolving some anomaly you find yourself…
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