Blog Entries

21. 12. 2018 Gabriele Cecco EriZone & OTRS

Facilities? Make Them Organized!

Speed is not enough Japan, Chiba Prefecture:  A blue van with a mustachioed little man on board speeds quickly through the area of the Makuhari Messe I.C. Complex. From a distance, the clerk at the gate, even though already warned via Telegram about the urgency, recognizes him immediately: a bit from the screech of the… Read More

01. 03. 2017 NetEye Blog Admin Uncategorized

IT Service Management con EriZone 5, provate ora la nuova demo online!

La demo online della ultima versione della nostra soluzione open source di IT Service Management è disponibile sul web in tempo reale.

30. 11. 2016 MarinovMihail EriZone & OTRS

Preview EriZone 3.6: Budget Management Enhancements

EriZone 3.6, which will be released at the end of this year, comes up with some enhancement concerning the budget management module.

05. 08. 2016 Gabriele Cecco EriZone & OTRS

Process Automation with EriZone

As an EriZone consultant I stand at our customers’ side during phases of process changes. Mostly, it is not to change the fundamentals of the workflows, since the companies usually have them already clearly defined and well described in many documents. The challenge is to translate the processes by using a tool that allows to… Read More

09. 10. 2015 Martin Fischer EriZone & OTRS

Is a CMDB a Deciding Factor For Service-Oriented Companies?

To keep it short, I could simply answer this question with “Yes”. Regularly, one of the central requirements of service management projects is the introduction/integration of a CMDB. From my experiences gained from customer projects, I can just confirm this. What does this mean in terms of practical application? In this first article, I would… Read More

06. 07. 2015 Nicola Degara EriZone & OTRS

How to approach an ITSM EriZone implementation

For those of you who do not know, WÜRTHPHOENIX EriZone is an open source IT Service Management solution based on OTRS. It allows to efficiently and effectively manage all the internal and external incidents and service requests as well as to improve the delivery of the IT services, by increasing the customer satisfaction. WÜRTHPHOENIX EriZone… Read More

29. 05. 2015 Nicola Degara EriZone & OTRS, Release Notes

EriZone 3.3.1 has been released!

Major Enhancements Access Management New possibility to start a new process (process management) from the single Access Management Activity automatically. Example: New Salesman hiring request New laptop (Purchase process <<<) New ERP account (Sales Manager approval <<<) New Phone New iPad Native possibility for EriZone for Single Sign-On Kerberos on Active Directory. New Ticket2Process admin… Read More

05. 02. 2015 Georg Kostner EriZone & OTRS, Uncategorized

New Version of EriZone (3.1.7)

New version of EriZone (3.1.7) is now available for the download: The new version contains the following enhancements:

04. 02. 2015 NetEye Blog Admin EriZone & OTRS, NetEye, Real User Experience Monitoring, Uncategorized

Würth Phoenix also at this year’s CeBIT

At this year’s CeBIT, which takes place from 16th to 20th March in Hannover, everything revolves around Open Source IT-System Management. The focus lies on the latest release of NetEye that offers numerous improvements and innovations.