Blog Entries

25. 05. 2023 Elena Valgoi Atlassian, Service Management

Enterprise Service Management — Verona Event

On May 18th, an event organized by Würth Phoenix and sponsored by Atlassian was held in Verona. The event was targeted at both new companies and existing customers who were interested in leveraging the Atlassian solutions. The afternoon session focused on providing participants with valuable insights into Enterprise Service Management (ESM), a highly relevant topic…

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29. 12. 2021 Gabriele Cecco Service Management

Clockwork Automated Timesheet Free

As I promised you some time ago I want to tell you about a free App in the Atlassian Marketplace which for me is a must-have. The app is called Clockwork Automated Timesheet Free and it can be found on the Atlassian Marketplace. The numbers speak for themselves: More than 4,700 downloads at the end…

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28. 09. 2021 Gabriele Cecco Service Management

Tips to use the Atlassian Marketplace

If you have an Atlassian product you should definitely learn how to explore the Atlassian Marketplace. The Atlassian Marketplace is the equivalent of the Apple App Store or the Google Play Store. On the Atlassian Marketplace you can find thousands of Apps for your Atlassian product both Cloud and Server / Data Center. The Apps…

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30. 06. 2021 Gabriele Cecco Service Management

Insight: A Simple Walkthrough

What is Insight? Insight is the Atlassian CMDB included in Jira Service Management Cloud Premium. If you’re reading this article, you probably already have Jira Service Management, but are not yet familiar with Insight. So let’s start with the first of a series of exercises that will help you learn more about cloud Insight and…

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31. 03. 2021 Gabriele Cecco Service Management

Synchronize Jira Service Management Projects

Let’s suppose you need to synchronize 2 projects in Jira Service Management on two different Cloud instances (e.g., one could be yours and the other one of your supplier’s). Let’s explore two possible ways to get that done.  Say we have Project A on the site and Project B on the site. The…

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04. 01. 2021 Gabriele Cecco Service Management

Monitor Your Project Budget in Jira

Are you managing your projects in Jira and want to control their expenses? HawkBudget could be the application for you, and its 30-day trial is free. Thanks to HawkBudget you can enter a budget target for your project and keep costs related to hours worked and expenses under control. Let’s start! If you’ve never downloaded…

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12. 12. 2020 Gabriele Cecco Service Management

Roadmaps in Jira Software

Are you looking for a solution that allows you to manage issues and projects with Roadmap technology? Jira Software might be right for you, and the interesting thing is that you can try it out for free! In this article I’ll explain how. Choose the combination of Atlassian products that you think will help you…

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21. 12. 2018 Gabriele Cecco Service Management

Facilities? Make Them Organized!

Speed is not enough Japan, Chiba Prefecture:  A blue van with a mustachioed little man on board speeds quickly through the area of the Makuhari Messe I.C. Complex. From a distance, the clerk at the gate, even though already warned via Telegram about the urgency, recognizes him immediately: a bit from the screech of the…

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30. 11. 2016 MarinovMihail Service Management

Preview EriZone 3.6: Budget Management Enhancements

EriZone 3.6, which will be released at the end of this year, comes up with some enhancement concerning the budget management module.

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05. 08. 2016 Gabriele Cecco Service Management

Process Automation with EriZone

As an EriZone consultant I stand at our customers’ side during phases of process changes. Mostly, it is not to change the fundamentals of the workflows, since the companies usually have them already clearly defined and well described in many documents. The challenge is to translate the processes by using a tool that allows to…

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09. 10. 2015 Martin Fischer Service Management

Is a CMDB a Deciding Factor For Service-Oriented Companies?

To keep it short, I could simply answer this question with “Yes”. Regularly, one of the central requirements of service management projects is the introduction/integration of a CMDB. From my experiences gained from customer projects, I can just confirm this. What does this mean in terms of practical application? In this first article, I would…

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06. 07. 2015 Nicola Degara Events, Service Management

How to approach an ITSM EriZone implementation

For those of you who do not know, WÜRTHPHOENIX EriZone is an open source IT Service Management solution based on OTRS. It allows to efficiently and effectively manage all the internal and external incidents and service requests as well as to improve the delivery of the IT services, by increasing the customer satisfaction. WÜRTHPHOENIX EriZone…

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29. 05. 2015 Nicola Degara Downloads / Release Notes, Service Management

EriZone 3.3.1 has been released!

Major Enhancements Access Management New possibility to start a new process (process management) from the single Access Management Activity automatically. Example: New Salesman hiring request New laptop (Purchase process <<<) New ERP account (Sales Manager approval <<<) New Phone New iPad Native possibility for EriZone for Single Sign-On Kerberos on Active Directory. New Ticket2Process admin…

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29. 05. 2015 Nicola Degara Downloads / Release Notes

Nuovo rilascio di EriZone 3.3.1

Major Enhancement Process Management  Possibilità di innescare un nuovo processo (Process Management) automaticamente dalle singole attività dall’Access Management: Es. Richiesta di assunzione nuovo commerciale Nuovo Laptop (Processo di acquisto <<<) Nuove credenziali per sistema gestionale (Processo di approvazione del direttore vendite <<<) Nuovo smartphone Nuovo iPad Predisposizione all’autenticazione Kerberos per il single sign-on su Active…

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05. 02. 2015 Georg Kostner Downloads / Release Notes, Service Management

New Version of EriZone (3.1.7)

New version of EriZone (3.1.7) is now available for the download: The new version contains the following enhancements:

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