Blog Entries

30. 11. 2016 MarinovMihail Service Management

Preview EriZone 3.6: Budget Management Enhancements

EriZone 3.6, which will be released at the end of this year, comes up with some enhancement concerning the budget management module.

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06. 07. 2015 Nicola Degara Events, Service Management

How to approach an ITSM EriZone implementation

For those of you who do not know, WÜRTHPHOENIX EriZone is an open source IT Service Management solution based on OTRS. It allows to efficiently and effectively manage all the internal and external incidents and service requests as well as to improve the delivery of the IT services, by increasing the customer satisfaction. WÜRTHPHOENIX EriZone…

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26. 02. 2014 MarinovMihail Service Management

Incident Management with EriZone/OTRS

Incident Management Process in accordance with ITIL® v3 deals with  restoring unexpectedly degraded or disrupted services (incidents) to users as quickly as possible, in order to minimize business impact. EriZone, based on OTRS, is ITIL compliant and supports fully the Incident Management process. An incident can be registered by the customers using the Self Service portal,…

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24. 01. 2014 NetEye Blog Admin Service Management

“Enterprise Request Information” The launch of the new IT Service Management suite EriZone

With EriZone we are proud to present you our new IT Service Management offer based on OTRS, the leading Open Source Help Desk and Ticketing solution. EriZone develops and manages IT service processes following the best practices provided by the IT Infrastructure Library (ITIL). Cost optimization, the focus on critical business processes and on customers’ requirements are forming…

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13. 08. 2013 NetEye Blog Admin NetEye, Service Management

Saved one year-man: NetEye at Came Group

Came Group, already NetEye customer for years, is a proper example of a company that – starting with the need to monitor their infrastructure – has optimized their IT services by adopting a comprehensive IT Service Management strategy based on the NetEye offer. The initial requirements Initially, with the introduction of NetEye, Came was able to…

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02. 03. 2010 Andrea di Lernia Events, NetEye

Primo NetEye User Group

A grande richiesta degli utenti NetEye la settimana scorsa si è tenuto finalmente il primo NetEye User Group con l’ obiettivo di scambiarsi conoscenze, esperienze pratiche ed esempi concreti nell´applicazione della soluzione. Durante la prima fase dell´incontro è stata presentata la roadmap attuale e la release di Neteye 3.2.  Grande riscontro da parte dei partecipanti…

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