How to survive managing the IT asset purchase cycle in your company with just a few key elements that ensure a just-in-time approach and decreased waiting time What are the goals and benefits of automating the procurement process? Sooner or later, it’s going to be time to change and evolve. It’s usually better to choose…
Read MoreHow to leverage some Jira features to lighten the workload through automation, replacing manual tasks of low added value that can be frustrating and tedious for those performing them Introduction: What’s the idea behind how to live better Mondays? How many times have you had the feeling that most of the heaviness and stress when…
Read MoreThe brand new “Top-level planning” template represents the puzzle pieces that guide us in effectively managing scaled planning in Jira Introduction: Why is “Scaling” fundamental? Do you know that feeling when you find the one puzzle piece that allows you to connect two larger sets of pieces you’ve already assembled? Well, that’s similar to what…
Read MoreA brief presentation of the brand new Atlassian Intelligence features and their potential in real use case scenarios. We don’t need Chicken Little to tell us that our lives will be increasingly influenced by the Artificial Intelligence revolution – AI is transforming how we work, enhancing teamwork, and significantly accelerating team achievements. Machine learning is…
Read MoreThe ongoing evolution of the world of work also carries through to the areas where this work is carried out. Never before have so many people and companies finally understood that smart working is a reality, and that the productivity of employees who work partly at home rather than the office does not decrease but…
Read MoreWe’re at the end of the year again and it’s time to draw up the famous list of good resolutions for the coming year. I’m talking about good and working resolutions, the ones relating to good non-working resolutions is always very difficult to respect. I could challenge many of you to state for the record…
Read MoreGuidelines on Data-driven models for managing data complexity and designing robust systems that might be consider both a single-source-of-truth and a single-point-of-contact. Use case scenario about a real Managed Service Provider ITSM with Atlassian Cloud products As mentioned in my previous post (Part 1 of 2), data-driven models help companies in managing data complexity and…
Read MoreThe Beginning When I started my new role as a DevOps Engineer at the beginning of 2022, we had little experience in DevOps as a team. We tried several times to implement automation in order to simplify maintenance and reduce the amount of overall effort we invested in routine activities. However, since DevOps engineers are…
Read MoreGuidelines for data-driven models for managing data complexity and designing robust systems that might be considered both a single-source-of-truth and a single-point-of-contact. In the last few decades the world has truly turned into a data jungle: digital evolutions expose people and companies to dealing with data complexity management, a topic which has rapidly turned into…
Read MoreHere we are at the third part of this journey. After seeing how to discover assets and how to import assets discovered by the Discovery-Tool into Jira, in this part we will see how to set up a service and ensure that the objects imported into the Asset module are always up to date. The…
Read MoreA deep dive into the Jira Cloud Automations, by exploring how they work, who can manage them and, most importantly, why they will definitively save you money and time (…and not only). In ITIL4 there are 7 guiding principles, listed below, recommended to organizations. By definition: “A guiding principle is a recommendation that provides universal…
Read MoreHere we are with the second part of our article. If you missed the first one, here’s the link: https://www.neteye-blog.com/2022/03/jira-discovery-a-quick-way-to-manage-your-assets/ In this second part we will see how to import assets discovered using the Jira Discovery Tool. Let’s go into our Jira Service Management: Create a new Object Schema that we will call Import: Next…
Read MoreIntroduction In this article I’ll introduce a feature that some customers have frequently asked for. The customers’ request is linked to the fact that automation (whether via Tornado, ad-hoc scripts, etc.) generate a lot of services “on the fly”, for example as shown in my previous blog post. These services are created, updated and eventually…
Read MoreAre you a user of Jira Service Management Cloud, do you have the premium version and would you like to use the discovery tool to have a scheme where you can automatically receive updates on devices connected to your network? Well, follow this very simple tutorial and you will have a mapping of your network…
Read MoreNetEye installation topology can fluctuate over time, with hosts of various types that can be, for example, added or removed from a cluster in response to changes in business demand or customer requirements. In a cluster environment, hosts are manually mapped in a file called /etc/neteye-cluster, a sort of static inventory solution that is the…
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