Blog Entries

27. 05. 2014 Andrea di Lernia Uncategorized

Risolvi l’incident, analizza il problem…ma attenzione a non far confusione

Talvolta nelle organizzazioni IT dove il supporto si occupa sia del Service Desk che dei nuovi progetti, non si tiene nella dovuta considerazione la differenza tra un Incident ed un Problem.  Nella maggior parte dei casi, infatti, quando si verifica un incident (spesso risolvibile con una sequenza di comandi da parte di un amministratore di… Read More

27. 05. 2014 Andrea di Lernia NetEye, NetEye, NetEye

Solve the incident, analyze the problem with NetEye

Sometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands… Read More

27. 05. 2014 Andrea di Lernia Uncategorized

Solve the incident, analyze the problem with NetEye

Sometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands… Read More

22. 05. 2014 Nicola Degara Uncategorized

Valutazione del grado di soddisfazione con le faccine in EriZone

Avete mai utilizzato gli emoticons per esprimere il vostro stato d’animo? Ebbene, in molti paesi del globo così come in Italia esiste la possibilità di fornire il proprio indice di gradimento attraverso degli emoticons per valutare i vari servizi offerti dalla pubblica amministrazione. Una procedura semplice ed immediata, che consiste nel dare un voto attraverso… Read More

22. 05. 2014 Nicola Degara EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

Evaluate the customer satisfaction with the emoticons in EriZone

Have you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,… Read More

22. 05. 2014 Nicola Degara Uncategorized

Evaluate the customer satisfaction with the emoticons in EriZone

Have you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,… Read More

21. 05. 2014 Patrick Zambelli Uncategorized

Nuova procedura di ShutDown Management in NetEye

Nella nuova versione 3.5 di NetEye, che verrà rilasciata a breve, è stato implementato il modulo “Shut Down Management” per gestire la configurazione delle procedure di spegnimento automatico in un data center. Cercherò di fornirvi un semplice esempio per farvi capire le potenzialità e la necessità di questa funzionalità. Per esempio, se ci sono problemi… Read More

21. 05. 2014 Patrick Zambelli Uncategorized

NEU: Shutdown-Management Modul in NetEye 3.5

In Kürze veröffentlichen wir die neue NetEye Version 3.5, welche einige neue Features beinhaltet. Eine der Neuerungen ist das sogenannte Shutdown-Management Modul, welches das Konfigurieren eines automatisierten Shutdown-Prozesses Ihres Rechenzentrums ermöglicht. Den Nutzen und das Potenzial dieses neuen Moduls möchte ich Ihnen anhand eines einfachen Beispiels aufzeigen: Sollt es zu Problemen im Bereich der Stromversorgung… Read More

21. 05. 2014 Patrick Zambelli NetEye, NetEye, NetEye

New Shut Down Management module in NetEye 3.5

In the new NetEye version 3.5 that will be shortly released, it has been implemented the Shut Down Management module that allows to configure automatic shutdown procedures in a data center. I’ll try now to provide a simple example to let you understand the potentiality and the necessity of this feature. For example if there… Read More

14. 05. 2014 MarinovMihail Uncategorized

Integrazione tra OTRS e OCS Inventory

OTRS è un configuration management system (CSM), compatibile con gli standard descritti in ITIL© v3, che possiede un proprio CMDB per la gestione dei configuration Items (CI) coinvolti nei processi ITIL. OTRS implementa i processi di Service Asset e Configuration Management per garantire che gli asset necessari per erogare i servizi vengano propriamente controllati e… Read More

14. 05. 2014 MarinovMihail Asset Management, Asset Management, Asset Management, EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

CMDB integration between OTRS and OCS Inventory

OTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is… Read More

14. 05. 2014 MarinovMihail Uncategorized

CMDB integration between OTRS and OCS Inventory

OTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is… Read More

12. 05. 2014 Thomas Forrer NetEye, NetEye, NetEye, NetEye Updates, NetEye Updates, NetEye Updates

Updated package neteye-syslogview-search-1.2.16-1

changeLog: – added Source IP in CSV export

12. 05. 2014 Thomas Forrer Uncategorized

Updated package neteye-syslogview-search-1.2.16-1

changeLog: – added Source IP in CSV export

12. 05. 2014 Thomas Forrer Uncategorized

Updated package neteye-syslogview-search-1.2.16-1

changeLog: – added Source IP in CSV export

Archive