Blog Entries

27. 05. 2014 Andrea di Lernia NetEye

Solve the incident, analyze the problem with NetEye

Sometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands… Read More

22. 05. 2014 Nicola Degara EriZone & OTRS

Evaluate the customer satisfaction with the emoticons in EriZone

Have you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,… Read More

21. 05. 2014 Patrick Zambelli NetEye

New Shut Down Management module in NetEye 3.5

In the new NetEye version 3.5 that will be shortly released, it has been implemented the Shut Down Management module that allows to configure automatic shutdown procedures in a data center. I’ll try now to provide a simple example to let you understand the potentiality and the necessity of this feature. For example if there… Read More

14. 05. 2014 MarinovMihail Asset Management, EriZone & OTRS

CMDB integration between OTRS and OCS Inventory

OTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is… Read More

12. 05. 2014 Thomas Forrer NetEye, NetEye Updates

Updated package neteye-syslogview-search-1.2.16-1

changeLog: – added Source IP in CSV export

12. 05. 2014 Juergen Vigna NetEye, NetEye Updates

Updated neteye-plugins package version 1.9.2

The NetEye Plugins package has been updated with this fixes: – Fix check_perfdata for multiple RRD’s mode of PNP – Add Used CPU option to

08. 05. 2014 Arianna Cunaccia EriZone & OTRS, NetEye

NetEye and EriZone at the Open Source Conference in Padua

Yesterday we took part in the Open Source Conference held in Padua. Andrea, during his speech, outlined the strengths of an Open Source strategy for the IT services management through the adoption of NetEye and EriZone. The IT System & Service Management solutions presented during the event represent a real opportunity for the evolution of… Read More

07. 05. 2014 Thomas Forrer NetEye, NetEye Updates

Updated package neteye-monarch-3.6.0-1

ChangeLog: – Service Clone Tool: added host filters – Service Clone Tool: Now hosts that already have a service with such name are not displayed in the list

06. 05. 2014 Luca Di Stefano Network Traffic Monitoring, Real User Experience Monitoring

Real User Experience – TCP Plugin

Until now, the NetEye Real User Experience was able to view the key performance indicators linked only to those applications that are using the http / https protocols. The new TCP plugin allows to display KPI for all the applications that use the TCP protocol with a client request / server response model: The plugin… Read More