Have you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling, the other indifferent, and the last disappointed.
Even EriZone embraces this initiative by implementing on the tickets the opportunity to provide an evaluation of the received service through the three smilies. Companies in the public administration have requested this functionality to judge the services provided to the citizens and identify areas for possible improvements.
Data are collected and aggregated by the system, so that you can get a complete list of cases resolved positively, in a sufficiently satisfactory way or even negatively. With this information you can create statistics, identifying the various areas that need intervention by the organization to raise the level of the users’ satisfaction.
With this quick and easy method you can have concrete data to measure the satisfaction of your customers and define new strategies for a continual service improvement.