Blog Entries

30. 01. 2018 Nicola Degara Application Performance Management, NetEye

IT Strategy (R)evolution: The Changing Role of IT in the Future of Business

End User Experience Monitoring allows for a “sensorial” analysis of the ways users consume IT services delivered within an organization and, increasingly often, from outside it as well. Everyone knows that IT services only generate value if they are available when needed and if they can achieve the target for which they were designed. Today… Read More

29. 01. 2018 Roberto Palmarin NetEye

From Software Inventory to Vulnerabilities!

Now that your company has invested time and resources in gathering information about your entire installed base of software and equipment, how can we analyze and measure its level of security protection?  Can we identify the vulnerabilities in your company’s software?  Can we create a scoring function that measures security and how it changes over… Read More

22. 01. 2018 MarinovMihail EriZone & OTRS

Ticket Templates Based on Selected Service and Category

EriZone 5.3 introduced new templates based on selected service and category. Those templates are used in the new Quick Ticket functionality, but can also be reused in all ticket creating masks. So once the service and category have been selected, the subject and/or the body can be pre-filled with the data of the template. In… Read More

10. 01. 2018 Benjamin Gröber Development, NetEye, Uncategorized

Using the NetEye3 Perl API – An Intoduction

In an earlier post we saw how to extend the NetEye Perl API (http://www.neteye-blog.com/2017/06/how-to-extend-or-modify-the-apis/).  By popular request, today we will stay at a higher level and walk through some simple use cases: * Searching for Objects * Adding new Objects * Removing Objects

10. 01. 2018 Benjamin Gröber Development, NetEye, Uncategorized

How to Build Dashboards for NetEye Monitoring Events Using Grafana as a MySQL Datasource

In the latest releases of our dashboarding solution, Grafana, support for new relational datasources is included. These new datasources give us the ability to build native dashboards with relational datasets.  In this blog I’d like to walk you through building up a high level dashboard for monitoring events. The data we want to query is… Read More

08. 01. 2018 Mirko Morandini EriZone & OTRS

Enhanced Statistics in EriZone

A service desk system such as EriZone leads users to pursue recommended processes and is thus able to gather a large amount of structured data. In addition to EriZone’s standard dynamic statistics, which can be assembled and configured by the agents themselves on the web interface by combining the data sets provided by the API,… Read More

04. 01. 2018 Patrick Zambelli EriZone & OTRS, Release Notes

EriZone 5.3 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.3. Product: EriZone Release Number: 5.3 Release Date: December 31, 2017 Release Type: Minor Previous Release: 5.2 These release notes for EriZone 5.3 describe new features and improvements and provide information on how to upgrade. Enhancements Quick ticket creation by image toolbar Customers… Read More

04. 01. 2018 Patrick Zambelli NetEye, Release Notes

NetEye 3.12 Release Notes

Welcome to the latest version of our NetEye Unified Monitoring Solution that introduces new Business Priority management, and improvements to asset management, NetEye API, Grafana and GLPI contact integration. Product: NetEye Release Number: 3.12 Release Date: December 31, 2017 Release Type: Minor Previous Release: 3.11 System Requirements: NetEye 3.6 installation or higher These release notes for NetEye 3.12 describe new… Read More

02. 01. 2018 Patrick Zambelli EriZone & OTRS, NetEye, Release Notes, Release Notes

NetEye 3.12 and EriZone 5.3 have been released!

We are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. The latest version of our NetEye Unified Monitoring Solution introduces new Business Priority management, and improvements to asset management, NetEye API, Grafana and GLPI contact integration. On the other hand, EriZone 5.3 includes… Read More

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