Two screens for monitoring, ticketing, event management, CRM, project management and Outlook, and at least another two screens for all the applications that you need to manage… that often seems to be the minimum for working efficiently. However, you probably don’t want your office to look like a NASA flight control room…
To organize the daily work of your team, an IT service management tool such as EriZone can provide a single dashboard that joins incident-, service- and change-management, ongoing projects and customer information, and replaces an email client for most needs. Thus on a single dashboard you can see your customers’ requests and the to-do list for your working group. So why don’t you also add the requests that arrive directly from your hardware?
A ticket for every event that arrives from your hardware? Thousands a day! …Stop!! A good monitoring and event management tool will at least do the hard work of filtering so that you only see the critical events that need your attention.
Now you basically have two possibilities to feed the remaining events to your ticketing tool:
Whichever way you feed these events into EriZone, with the SystemMonitoring plugin correlated events can be joined in a single ticket and tickets will auto-close when the host or service is up again.
Moreover, EriZone includes a dashboard that visualizes warnings from your monitoring tool (now also compatible with NetEye4 and Icinga), so your team can access this information from anywhere. Hosts and services link to the NetEye/Icinga detail pages.