As discussed in my previous posts (Part 1 and Part 2) on managing Alerts with Jira Service Management, the way JSM handles alerts is crucial for keeping IT operations smooth. But what happens when an alert pops up at 3 AM? Who gets notified, and how? That’s where on-call management comes in. Jira Service Management…
Read MoreIn the first part of this series, we explored how Jira Service Management (JSM) helps streamline Incident Management, aligning with ITIL v4 best practices. Incident Management aims to restore normal service operation as quickly as possible after a disruption, ensuring minimal impact on business operations. Events – changes in the system’s state – can trigger…
Read MoreAlerts are critical signals that demand immediate attention to minimize disruptions and maintain smooth operations. Proactively managing alerts throughout their lifecycle is key to effective event-driven workflows, incident response, and business continuity. By leveraging alerting tools within Jira Service Management (JSM), teams can detect and resolve incidents faster, improve collaboration, and enhance service reliability. In…
Read MoreThis guide will show you how to enable your team to handle multiple cases simultaneously, letting you manage them as if they were just one. In which scenarios would this solution offer users a valuable benefit? Have you ever had to discard a significant number of cases, requests, or emails because there were simply too…
Read MoreI don’t really know the reason behind it, maybe because the typical scenario for notifications is just “send all events to this mailing list”, or as we say: set it and forget it. But we shouldn’t use this as an excuse: monitoring projects now consist of tens of thousands of objects (hosts plus services), and…
Read MoreOne of the primary responsibilities of a Security Operation Center (SOC) is to effectively manage issues related to monitoring the security perimeter. This involves the meticulous analysis of alerts, the creation of subsequent cases, and if necessary, the escalation of incidents to the client through ticketing systems or, in some cases, the closure of incidents…
Read MoreToday I’d like to tell you about the possibility of alerting when anomalies in network traffic are encountered. I use ntopng to generate, evaluate and forward these alerts. If you don’t know about ntopng, let me briefly describe for you what it does. According to its creator, ntopng is a High-Speed Web-based Traffic Analysis and…
Read MoreIn my previous post I showed you how to make your own alerts on NetEye SIEM by using the Elastic Watcher and Alerts and Actions features. But if we work in production environments, what we really need is an alert that can go directly to NetEye’s Monitoring Overview. How can we manage SIEM alerts and…
Read MoreThe main goal of a monitoring system like NetEye is to alert and notify you when something noteworthy happens in your environment. All the logs coming in to NetEye SIEM can be analyzed, and could raise one or more alerts in the Elastic Stack, such as detection, machine learning anomalies, etc. How can you make…
Read MoreTwo screens for monitoring, ticketing, event management, CRM, project management and Outlook, and at least another two screens for all the applications that you need to manage… that often seems to be the minimum for working efficiently. However, you probably don’t want your office to look like a NASA flight control room… To organize the…
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