Major Enhancements Modulo Change Evaluation È stato introdotto un set di nuove funzionalità, che fornisce un modo consistente e standardizzato per determinare le performance di una change ad un servizio nel contesto di un probabile impatto ai risultati di business e a servizi e infrastrutture IT esistenti e progettati. Budgeting Informazioni sul budget in termini…
Read MoreTwo new packages have been published to overcome the following two vulnerabilities of the OTRS framework on which EriZone is based: Security Advisory 2015-02: Scheduler Process ID File Access Security Advisory 2015-01: Vulnerability in OTRS iPhoneHandle interface allows user with valid session privilege escalation The packages have been published for the EriZone releases 3.1, 3.2 and 3.3…
Read MoreThe new 1.8.0 version of Safed enables the collection of log events from Applications and Services Logs (custom EventLogs). An example of custom log collection configuration is shown in the following screenshot. In the custom dropdown list the registered Applications and Services Logs are shown. The same list can be seen using the Windows Event…
Read MoreTalvolta, specialmente per questioni di sicurezza è importante sapere, se le porte USB di un server siano state usate, e se sì, quali attività sono state effettuate. Con la nuova versione dell’agente Safed 1.7.0 possiamo monitorare le porte USB per Windows Vista 2008 e versioni superiori. L’agente può ricevere notifiche di eventi WMI che riguardano…
Read MoreOft ist es wichtig zu wissen ob die USB-Ports eines Servers benutzt wurden und falls ja, welche Operationen durchgeführt wurden. Mit der neuen Version des Safed Agent 1.7.0 ist es möglich USB-Ports für Windows Vista 2008 und höhere Versionen, zu überwachen. Der Agent kann WMI-Event-Notifikationen, welche die Zielinstanz „Win32_PnPEntity“ betreffen, empfangen. Die Events der Klassen…
Read MoreSometimes, especially for security reasons, it is important to know if the USB ports of a server have been used and what kind of operation has been carried out. Well, with the new version 1.7.0 of the Safed agent it is possible to monitor the USB ports for Windows Vista 2008 and later versions. Now…
Read MoreUnternehmen welche nach ITIL Standards arbeiten, also über einen gut organisierten Service Desk mit 1st, 2nd und 3rd-Level-Support verfügen, benötigen die Möglichkeit Tickets an Spezialisten eines jeweils höheren Service-Levels weiterzuleiten (zu eskalieren). Siehe dazu Img 1
Read MoreWithin organizations that implement ITIL processes and have a well-defined Service Desk, second and third level support, functional escalations are required when support of a higher-level specialist is requested. (Img 1)
Read MoreLe organizzazioni che seguono gli standard ITIL e quindi gestiscono un Service Desk che permette supporto di primo, secondo e terzo livello, devono avere la possibilità di inoltrare (escalare) un ticket ad un specialista di un livello superiore. (Img 1)
Read MoreOTRS è un configuration management system (CSM), compatibile con gli standard descritti in ITIL© v3, che possiede un proprio CMDB per la gestione dei configuration Items (CI) coinvolti nei processi ITIL. OTRS implementa i processi di Service Asset e Configuration Management per garantire che gli asset necessari per erogare i servizi vengano propriamente controllati e…
Read MoreOTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…
Read MoreOTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…
Read MoreEriZone, che si basa su OTRS, possiede un set di nuove funzionalità volte ad integrare ed estendere le possibilità implementative offerte dalla soluzione. Una di queste nuove feature è il cosiddetto “Ticket CC”. Vi spiegherò brevemente di seguito come funziona e quali sono i suoi obbiettivi. Gli agenti e clienti EriZone sono ora in grado…
Read MoreIn diesem Post möchte ich Ihnen ein interessantes, neues Feature von EriZone (powered by OTRS) namens Ticket CC erklären. Ticket CC ermöglicht es, zusätzliche Empfänger zu den Nachrichten innerhalb eines Tickets hinzuzufügen und lässt somit die Benachrichtigung mehrerer, am einzelnen Ticket interessierter, Kunden und Agenten zu. (siehe Img. 1 – Img. 2) Ihnen stehen zwei…
Read MoreIn this post I would like to introduce you an interesting feature of EriZone (powered by OTRS) – named Ticket CC. Briefly, EriZone agents and customers are now able to select through the customer and agent web portals other customers with the same CustomerID as the customer of the ticket and/or agents with ‘wr’ permissions…
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