The service catalogue is a focal point in ITIL, and often it is even the starting point for ITSM implementation. EriZone is an ITSM tool that fully supports Service Catalogue Management. With the recently released verion 5.1 of EriZone the service catalogue has become multilingual to face the requirements of multinational service providers and their customers.
Read MoreSynthetic Application Monitoring: Allows monitoring applications from the user’s point of view by simulating transaction sequences, followed by the measurement and recording of the perceived performance data. Would you like to be independent from subjective statements as “application XY is slow” or outage indications from your users? In this case, the concept of synthetic application…
Read MoreWe are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. Go to the official Release Notes of NetEye 3.10 (IT System Management solution) Go to the official Release Notes of EriZone 5.1 (IT Service Management solution)
Read MoreOn the 23rd of this month, the NetEye and EriZone User Group in its German version took place on in the historic tramway depot “St. Peter” in Nuremberg. The event has been hosted by NetEye customer N-ERGIE Aktiengesellschaft. Participants had the opportunity to exchange information and experiences with other customers and got insights to the latest…
Read MoreVAG Museum St. Peter © Archiv Freunde der Nürnberg-Fürther Straßenbahn e.V. The future holds major challenges, which are going far beyond standard monitoring. Internet of Things, E2E Monitoring, SIEM, Network Discovery and Anomaly Detection are keywords that are gaining increasing importance in modern enterprises. Under consideration of these actual trends, we now defined the final…
Read MoreDo you have already implemented NetEye, EriZone or Alyvix and would like to deepen your knowledge regarding our solutions and to know the latest features? Are you already familiar with our solutions, but desire to further exploit the vast functionalities? Are you planning to implement our solutions in your company and want to get information…
Read MoreVAG Museum St. Peter © Archiv Freunde der Nürnberg-Fürther Straßenbahn e.V. Thursday, 23rd March 2017 from 10.00 AM – 5.30 PM We are proud to invite our customers to the upcoming NetEye & EriZone usergoup. This year too, the main focus of the event will lie on the projects implemented at our customers’ IT environments. Take…
Read MoreEriZone has evolved over the last years, becoming a comprehensive Service Management solution to address enterprise requirements. The most significant enhancements of the latest version regard the areas of Service Level Management and Service Catalogue Management, as well as the introduction of new functionalities to automate and reuse processes and activities. Besides technical extensions, the…
Read MoreEnhancements Filtered ticket-view for service owner, manager and service watcher: service owners can see only tickets opened of services on which they have the owner role. Restricted company-ticket-view to available services: customer can see only tickets relative to services they were enabled to. [more details here] Filter services shown to agents: realize multi-tenancy based on services….
Read MoreIn EriZone, processes that require the involvement of multiple responsible persons and different competence centers are often implemented by using the concept of child ticket. Child tickets are independent tickets that are created from and linked to their so-called parent tickets. Depending on the specific use case, it is possible to copy data and properties…
Read MoreIn many cases, agents who are working on a certain ticket need to discuss about the actual issue with other colleagues. EriZone 3.6 that will be shortly released allows adding private notes to a ticket. Since, such notes are for internal use only and of no interest for the customer, they are visible just to…
Read MoreWithin EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal. In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter…
Read MoreEriZone 3.6, which will be released at the end of this year, comes up with some enhancement concerning the budget management module.
Read MoreWith EriZone 3.6, which will be released at the end of this year, new features regarding the Activity Management will be introduced. Activity tickets created in the context of Access Management can now be linked to each other to create a sequence. After that, the order of fulfillment of these activity tickets will respect the created…
Read MoreThe future is NOW – The strategic impact on the IT Management in the Big Data and Cloud era. The eighth edition of our NetEye & EriZone User Group was held last Thursday – 20 October in Trento. The event dedicated to our customers is a proven model that provides a sharing platform to actively…
Read More