Within EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal.
In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter will be introduced with the release of EriZone 3.6. By enabling this filter in SysConfig, no company ticket for not assigned services can be seen.
Real Life Example:
Let us suppose that two “customers”, hence employees, have different services enabled. Let’s consider the two customers/employees “mihail.marinov” and “testuser”:
The “testuser” creates two tickets: one concerning the service “Prova” and the other one concerning the service “Test”, namely Ticket# 2016081010000016 and Ticket# 2016081010000025:
In a default installation, each customer of the same company would be able to see all tickets opened by the other company members. Indeed, “mihail.marinov” sees both tickets, although he is not allowed to access the “Prova” service.
Enabling the new, above described, service filter, the tickets concerning the unavailable service will not be visible to “Mihail.marinov”.