For those of you who do not know, WÜRTHPHOENIX EriZone is an open source IT Service Management solution based on OTRS. It allows to efficiently and effectively manage all the internal and external incidents and service requests as well as to improve the delivery of the IT services, by increasing the customer satisfaction. WÜRTHPHOENIX EriZone…
Read MoreIf you are an Italian NetEye or EriZone customer, don’t miss the opportunity to participate in the NetEye & EriZone User Group, which will take place on Thursday 1 October from 10.30 to 17:30 at the Tenuta Preella Lamberti in Cavaion Veronese (VR).
Read MoreMajor Enhancements Access Management New possibility to start a new process (process management) from the single Access Management Activity automatically. Example: New Salesman hiring request New laptop (Purchase process <<<) New ERP account (Sales Manager approval <<<) New Phone New iPad Native possibility for EriZone for Single Sign-On Kerberos on Active Directory. New Ticket2Process admin…
Read MoreA new version of erizone-plugin-glpi rpm is available! Major Features: Data-Export definition for GLPI Contracts Data-Export definition for Warranty information Data-Export definition for Contract association with Computer, Monitor, Software,Network, Printer, Phone and Devices Bug fixing With EriZone 3.3.0, with the new version of iCMDB interface, the contracts and the relationships with the referred configuration item…
Read MoreInterview with David Boucha from SaltStack
Read MoreInterview with Colin Rudd from itSMF UK / Virgin Media
Read MoreA big thank you to all participants, speakers, sponsors and all those who contributed to the organization of the OSSMC 2015. Hope to see you soon again! [Best_Wordpress_Gallery id=”5″ gal_title=”OSSMC Gallery”]
Read MoreNew version of EriZone (3.1.9) is now available for the download: Feature Lists EriZone DataWarehouse: Eri_TicketAggregatedTime: New parameter to include also child tickets in the calculation New Columns: MinBeforeFirstSplit, IsChild, ParentTicketID (first parent),ParentTicketNumber (first parent) Eri_TicketAggregatedTimeonline: Same parameters as Eri_TicketAggregatedTime It extracts similar information as Eri_ TicketAggregatedTime for ticket with states: new, open,pending reminder and…
Read More[Best_Wordpress_Gallery id=”2″ gal_title=”CeBIT 2015 First impressions”]
Read MoreOnly a few more days and the CeBIT 2015 will open its doors. As already announced, also this year we will be present at the Open Source Park. Together with Luca Deri from ntop and Remo Rickli from NeDi, we’ve prepared an exciting program! On Monday, 16th we will start with an interesting speech about…
Read MoreTo further deepen the topics that will be covered during the Open Source System Management Conference, Würth Phoenix organizes four different workshops. The workshops will be held on April 15 at the Würth Phoenix Training Center to address the highlights for the network traffic analysis with ntopng, the process management with OTRS, the Event Handler and Log Management…
Read MoreThe newly released NetEye version 3.5 represents an important milestone for the development of the solution. In addition to responding to customer needs, NetEye continues to align itself to the new requirements of the growing monitoring complexity generated by the introduction of cloud environments, web services and virtualizations in the IT infrastructures. The new release…
Read MoreNew version of EriZone (3.1.8) is now available for the download: FEATURES LIST New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the…
Read MoreAlso this year Würth Phoenix invites you to the Open Source Conference in Rome, which will be held March 31st at the convention center of the Barcelo Aran Mantegna Hotel. At this year’s conference our keynote will be: Log Management & related: more and more we are inundated with requests from the privacy guarantor, new…
Read MoreThis post is to communicate our new partnership with the Italian Software House Telenia Software S.r.l.. Founded in 1994 the company is dedicated to develop and market Contact Management Solutions. To improve the service delivered to their customers, Telenia Software shortly decided to integrate our IT-Service Management solution EriZone into their VoIP software plattform TVox…
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