Blog Entries

05. 01. 2023 Gabriele Cecco Service Management

New Year’s Resolutions List

We’re at the end of the year again and it’s time to draw up the famous list of good resolutions for the coming year. I’m talking about good and working resolutions, the ones relating to good non-working resolutions is always very difficult to respect. I could challenge many of you to state for the record…

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31. 12. 2022 Fabrizio Dovesi Service Management

Data-driven Models – the Ultimate Fighter against a Company’s Complexity 👊 – Use Case Part 2 of 2

Guidelines on Data-driven models for managing data complexity and designing robust systems that might be consider both a single-source-of-truth and a single-point-of-contact. Use case scenario about a real Managed Service Provider ITSM with Atlassian Cloud products As mentioned in my previous post (Part 1 of 2), data-driven models help companies in managing data complexity and…

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30. 12. 2022 Davide Gallo Contribution, NetEye, Service Management

Start Using systemd Timers instead of cron/anacron

systemd timers are a way to schedule tasks in Linux systems using the systemd initialization system. They provide finer granularity for scheduling tasks than the traditional crontab, and also ensure that the task will be executed when the system is running in the future, even if the expected execution time was missed due to the…

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15. 12. 2022 Fabrizio Dovesi Service Management

Data-driven Models – the Ultimate Fighter Against a Company’s Complexity 👊 – Part 1 of 2

Guidelines for data-driven models for managing data complexity and designing robust systems that might be considered both a single-source-of-truth and a single-point-of-contact. In the last few decades the world has truly turned into a data jungle: digital evolutions expose people and companies to dealing with data complexity management, a topic which has rapidly turned into…

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17. 10. 2022 Camilla Biamino Events, NetEye, SEC4U, Service Management

NetEye User Group 2022 in Verona 👁‍🗨

Here we go again! 🤩 Join us for the physical NetEye User Group, Italian edition, on 9th November 2022, from 9.30 AM to 5 PM at the Winter Garden Crowne Plaza in Verona! A day full of vITality! After a welcoming introduction, you’ll get to know all the news and strategic info about NetEye and…

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13. 09. 2022 Fabrizio Dovesi Service Management

“Würth Phoenix Automation Rules! ” – How to Save Time and Money with Jira Cloud Automations

A deep dive into the Jira Cloud Automations, by exploring how they work, who can manage them and, most importantly, why they will definitively save you money and time (…and not only). In ITIL4 there are 7 guiding principles, listed below, recommended to organizations. By definition: “A guiding principle is a recommendation that provides universal…

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24. 08. 2022 Elena Valgoi Events, Service Management, Webinar

On-premise or cloud? This is the dilemma…

This is Jim. Jim is an IT manager working for a company based in London. His company has been using Jira for maaaaaany years. He is quite happy with the tools and has experienced better communication within his and other teams, faster delivery times, and a greater UX as a consequence. It’s the middle of…

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23. 08. 2022 Mirko Morandini Service Management

Should I Implement a Complex or a Lightweight Service Catalogue?

Creating a “Service Catalogue” What do you do all the day in your IT department? You provide services, in this case IT-related services, to the employees of your company. This includes the personal services for each employee, depending on his/her position and tasks (computers, software, internet connection, etc.) and all the strategic services for running…

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09. 08. 2022 Camilla Biamino Events, NetEye, SEC4U, Service Management

NetEye User Group 2022 in Nuremberg ⛅️

Our yearly NetEye User Group is back! After two years of online User Groups, we are finally back with THE event!This year, our NetEye User Group DACH 2022, will take place in the Zukunftsmusuem in Nuremberg with a major focus on cyber security, a topic that is more relevant than ever! Our speakers will talk…

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01. 08. 2022 Camilla Biamino Cloud, Events, NetEye, Service Management, Webinar

Place Your IT Services in the Clouds ⛅️

Service Management without worries Take advantage of the cloud to improve your IT management, from system upgrades to infrastructure security. Migrate your servers to save on maintenance costs, ticket resolution times and resource usage. The right time is now Take part in our webinar and find out more! (webinar in Italian language)

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23. 05. 2022 Mirko Morandini Cloud, Service Management

Office365/Google Mail Users: Migrate Your EriZone/OTRS Mail Accounts to OAuth2 Authentication NOW!

Both Microsoft and Google will terminate within summer/autumn 2022 the possibility of accessing POP and IMAP mailboxes using usernames and passwords! In the course of the year 2022 Microsoft and Google will terminate support for Basic Auth (the authentication with username and password) for some web services and pass to a more secure method, often…

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27. 04. 2022 Elena Valgoi Events, Service Management

“Culture eats strategy for breakfast” – Exciting news from the Atlassian Team ’22

“Culture eats strategy for breakfast” … Peter Drucker, the management guru, said it ages ago…and Scott Farquhar, Co-Founder and Co-CEO at Atlassian, repeated it in the opening keynote at the Atlassian Team ’22 in Las Vegas (April 5th-7th). Atlassian Team is an annual meeting about Agile & DevOps, ITSM, culture, and work management, where the…

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21. 04. 2022 Fabrizio Dovesi Service Management

“Gonna keep on MONITORING ’til MY TEAM reaches the highest ground” – A Jira Dashboard to monitor Support teams’ performance and service quality level

This post aims to drive you in creating a Jira Dashboard, within an existing Jira Service Management Cloud, designed for both Support teams and managers to monitor the number of issues/tickets trends within a given Support project. After following these simple instructions, in just 10 steps you’ll have: 📌 A Dashboard ready to be used…

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08. 04. 2022 Camilla Biamino Events, NetEye, Service Management, Training

IT Monitoring Training

Are you on your way to becoming a daily NetEye user? Get started with the basics of IT Monitoring in this three-day course*. Our experts will introduce you to the fundamental features, show you not just NetEye’s basic but also its core concepts, and get you to understand the proper monitoring configuration design for your…

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19. 01. 2022 Camilla Biamino Events, Log-SIEM, NetEye, Service Management, Training

New Year – New NetEye Training

Calendar 2022 NetEye Fundamental WPN4-FUNGet an introduction to the fundamentals of our monitoring platform. Learn to handle its main features, distinguish between basic and core concepts, and to choose the proper monitoring configuration design. NetEye Advanced WPN4-ADVLearn advanced NetEye concepts and how to deal with the tool. Master different NetEye functionalities to face particular situations…

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