Dozens of new toy ideas arrive every day at Kenner Toys. Each of them must be evaluated and approved by all three partners: the brothers Huey (the Marketing Manager), Dewey (the Sales Manager) and Louie (the Finance Manager). They often travel to remote places around the world so it is Uncle Donald who must verify…
Read MoreImagine sitting in this 1929 racing Bugatti and risking an accident – well, you’d better not do that. But the good news is: Predictive analytics with NetEye will usher in a new era of accident-free pipeline monitoring. This year´s German NetEye User Group perfectly combined the fascinating world of vintage race and sports cars with…
Read MoreA service management system collects an enormous amount of ticketing data, which often needs to be used for statistical evaluation, accounting purposes, monitoring the involvement of 3rd party companies, etc. EriZone provides several different means to extract this data: On the web interface, you can save search results as CSV or Excel files, and then run…
Read MoreSome time ago, a customer told me about his need to produce, via EriZone, a summary document containing the data collected in the ticket dynamic fields. One way to do this is to take advantage of the EriZone Ticket Notification Module. Using the native editor in the notification module, I created an HTML table and…
Read MoreEriZone-5.6.6.opm EriZoneCore-5.6.6.opm EriZoneTheme-5.6.6.opm Fixes:– Submenus cannot be selected due to previous fix (EZ-717) Upgrade packages via Admin >> Package Manager.The upgrade procedure must be done STRICTLY in the following sequence:EriZoneEriZoneCore(EriZoneServiceDeskEnhancement)EriZoneTheme
Read MoreEriZone-5.6.5.opm EriZoneCore-5.6.5.opm Fixes: – Pressing ‘enter’ after editing a field will Delete Note contact (EZ-791) – Ticket Attributes are automatically populated on GA insert (EZ-790) – DropdownFromDB field not working on AgentTicketMove (EZ-789) – Select does not disappear automatically after choice (EZ-717) – Time units position not uniform between action windows (EZ-788) – Link to…
Read MoreAs we do every year, we participated again this year at FOSDEM, the largest conference on free and open source software in Europe. Apart from having really nice conversations and grabbing many stickers 🙂 , we attended many very inspiring talks this year, too.
Read MoreAt last week´s Stakeholder meeting, we defined the concept and content of the coming SFScon conference. Practicing innovation with Rust and AI for the further enhancement of NetEye, stirring new strategies in monitoring software with Alyvix, Speed dating career opportunities addressing young IT top talents to get in front of top tech development trends, foto…
Read MoreExplore advanced monitoring techniques and approaches, gain a thorough grounding in Service Management strategies and achieve advanced skills in Performance Management. Our commitment is to provide the best expertise and training practices for you as NetEye, EriZone or ntop user. Join the program that individually fits to your personal needs and get in-depth knowledge on…
Read MoreEriZone-5.6.4.opm EriZoneCore-5.6.4.opm Fixes: – Edit a note with html comment code in the text don’t work correctly (EZ-784) – CC field emptied on wrong name writing (EZ-785) EriZoneTheme-5.6.4.opm – Empty body quick ticket are not created and no error is displayed (EZ-786) Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done…
Read MoreTickets, ticket tickets. Tickets tickets ticket (tickets), tickets tickets. Stop! I don’t want to paraphrase Doug Zongker’s celebrated “Chicken” paper and speech (you can find it here https://www.youtube.com/watch?v=yL_-1d9OSdk) that probably had a bigger influence to science than Hugo Ball’s Dadaism poems to culture… Ok, let’s come back to our topic! …Tickets, tickets, tickets! Of course,…
Read MoreGrafana has become one of the most used modules of NetEye. As many of you know, it’s very easy to export and import individual Grafana dashboards using the existing export functionality via JSON. [1] Unfortunately, there is no quick and easy way to export all dashboards and data sources at once and then implement a…
Read MoreSpeed is not enough Japan, Chiba Prefecture: A blue van with a mustachioed little man on board speeds quickly through the area of the Makuhari Messe I.C. Complex. From a distance, the clerk at the gate, even though already warned via Telegram about the urgency, recognizes him immediately: a bit from the screech of the…
Read MoreRegistrations for the German edition of the NetEye & EriZone User Group, taking place on the 10th of April 2019 are open. The program foresees a full-day event comprising best practice presentations and interactive workshops, driving tangible innovation and first hand experiences in working with NetEye and EriZone. The event will take place at Dauphin…
Read More“Alexa, please tell me all the devices assigned to me!” – This may not be a frequent request in the life of a service manager (yet). However, giving your customers visibility of the assets registered in their name is a sign of transparency, trust and good organization. But let’s start from the beginning of the…
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