NagMap: New Features

Posted by on Nov 27, 2014 in NetEye, Uncategorized | 0 comments

To increase the usability within NagMap, we’ve implemented two new features for the new version 3.5 of NetEye.

Adding a new host directly on the map

In order to map a host in NagMap, until now you had to discover the coordinates of your host and subsequently insert them in Monarch. The new feature allows you to do this much more quickly. Just zoom in on the map and do a right-click on the desired position. Hereby a dropdown menu opens, from which you can select the host to be displayed on the map.

NagMap: Add new Host - NetEye

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RUE: Dynamic Filters for your Network Request Analysis

Posted by on Nov 21, 2014 in Real User Experience Monitoring, Uncategorized | 0 comments

Finding specific requests to identify possible problems of monitored network services is one of the most crucial and important features of our system. With the new version 1.9 of our NetEye Real User Experience we have improved the filter function for your network analysis, allowing you to find specific network requests more easily and more flexibly. In this way you are able to restrict your requests search according to specific criteria defined by yourself.

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The Fifth Edition of NetEye User Group Was a Great Success

Posted by on Nov 14, 2014 in Asset Management, EriZone & OTRS, Uncategorized | 0 comments

The fifth edition of NetEye User Group took place last thursday. The event was dedicated to all Italian NetEye, Real User Experience and EriZone users. The event, with the aim of experience exchanging on specific application areas, proved to become an important meeting occasion for the users.

Here some impressions of the event:

Participants NetEye User Group - Würth Phoenix

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New DNS Plugin for Real User Experience

Posted by on Nov 10, 2014 in NetEye, Real User Experience Monitoring, Uncategorized | 0 comments

Users often complain about long load times when trying to access IT services (Web, Citrix, Terminal Server ecc.). Also cloud services like Office 365 can be concerned. Increased load times can have various reasons – one of this reasons may be an elevated timespan needed to resolve the DNS address. To discover such problems we have implemented a new DNS plugin in the NetEye Real User Experience (RUE).

Before talking about the new plugin, let’s give a look at the single steps required for the DNS resolution. Please consider the illustration below:

DNS Resolution - From DNS to IP

During DNS resolution, the program that wishes to perform this translation contacts a DNS server that returns the translated IP address. (In practice the entire translation may not occur at a single DNS server; rather, the DNS server contacted initially may recursively call upon other DNS servers to complete the translation.

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