Blog Entries

30. 09. 2015 MarinovMihail EriZone & OTRS

EriZone Security Advisory

Two new packages have been published to overcome the following two vulnerabilities of the OTRS framework on which EriZone is based: Security Advisory 2015-02: Scheduler Process ID File Access Security Advisory 2015-01: Vulnerability in OTRS iPhoneHandle interface allows user with valid session privilege escalation The packages have been published for the EriZone releases 3.1, 3.2 and 3.3… Read More

24. 09. 2015 NetEye Blog Admin Real User Experience Monitoring

Improve Your User’s Experience

With the release of Alyvix 2, End-User-Experience Monitoring reaches a new level. Since, in association with the optimization of business success, end user experience is gaining more and more importance, a dedicated monitoring strategy becomes essential for goal-oriented companies. Users have to rely on faultlessly working applications independent of time, location and device. To assure… Read More

21. 09. 2015 Arianna Cunaccia EriZone & OTRS, NetEye

We Invite You to Join Us at the NetEye and EriZone UserGroup!

If you are one of our Italian customers, don’t miss the opportunity to participate in the upcoming NetEye and EriZone User Group. During the fifth edition of the User Group you will discover the highlights and the future strategy of our solutions and you will have the chance to define the new features for the future releases…. Read More

14. 09. 2015 Nicola Degara NetEye Updates

Update erizone-plugin-glpi 1.4.5 rpm

A new version of erizone-plugin-glpi rpm is available! Bug Fixing: The interface now ignores all installed softwares on “Retired>%” and “Expired>%” Computers The rpm is now available for NetEye 32 and 64 bit.

02. 09. 2015 Andrea di Lernia NetEye

Monitoring the Quality of VoIP Communications Using IP SLA

Nowadays, digital technologies offer a variety of new channels for communication. The evolution of the last years, led Voice over IP (VoIP) become increasingly significant. On the one hand, VoIP allows the reduction of costs and a high degree of flexibility. On the other hand, it increases the complexity in terms of quality monitoring. Unfortunately,… Read More

01. 09. 2015 Nicola Degara EriZone & OTRS

The Importance of the Service Catalogue For an ITSM Solution

Understanding the real meaning of the service catalogue by the customers is the first challenge I usually meet during the implementation of an ITSM solution. It is not always so clear for the customers the distinction with the product catalogue and they often misunderstand the major component and essential part of the definition, the service… Read More