Blog Entries

26. 04. 2018 NetEye Blog Admin Anomaly Detection, Events, NetEye, Service Management

NetEye & EriZone User Group: Presentation review

On the 18th April in Munich the second edition of our German NetEye & EriZone User Group took place at the Microsoft HQ in Munich. The yearly customer event also in its German edition proved to be an important sharing platform for the definition of our solutions’ new evolution phase. What resulted from the presentations and dedicated…

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23. 04. 2018 Davide Bizzarri APM, NetEye

How to monitor docker containers using cAdvisor [ Part 1 ]

Introduction In this tutorial we will install and configure cAdvisor (Container Advisor) to collect performance data from a host machine and from each container running on it, and write then write that data into InfluxDB.  After that it will be possible to visualize the collected performance data using Grafana. We will use NetEye, on which…

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20. 04. 2018 NetEye Blog Admin Events, NetEye, Service Management

Impressions NetEye & EriZone User Group

A big thank you to all participants of this year´s German edition of the NetEye & EriZone user Group.
Find here some first pictures of the event….

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17. 04. 2018 Tobias Goller Business Service Monitoring, NetEye

Automatic NetEye Business Process Creation with the New BP API

In recent weeks I had the opportunity to test the release candidate of the new NetEye BP API. This new API allows you to create and update NetEye Business Processes over the Perl API. Especially when used in large NetEye environments, it was often difficult to create a large number of business processes by hand…

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13. 04. 2018 MarinovMihail Downloads / Release Notes, Service Management

EriZone 5.3 packages Updates

EriZoneCore-5.3.9.opm PrivateTicket on CustomerUserUpdate Event not working correctly (EZ-753) The “possible for” for closed tickets is not considered for email followups EriZoneServiceDeskEnhancement-5.3.9.opm TicketToProcess Event customer process criteria (EZ-751) EriZoneTheme-5.3.8.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone Core EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages

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12. 04. 2018 Charles Callaway Documentation, NetEye, Unified Monitoring

Adding Your Own Documentation to NetEye with DokuWiki

Wouldn’t it be great to have quick access to your favorite pages in the NetEye documentation?  To make customized thumbnail pages of your most frequent screenshots?  To create your own alternative documentation index with categories reflecting your mindset?  To add your own notes, comments, or FAQ with pointers into the existing NetEye documentation? That would…

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09. 04. 2018 Michele Santuari Business Service Monitoring, NetEye

Introducing New Automated Tests

The development of a software solution requires automated quality control to deliver a better customer experience.  Our Unified Monitoring solution is based on a best-of-breed approach using tried-and-trusted open source tools.  In our vision, the development processes should deliver integrated solutions through automated systems which manage not only the building and verification of the software…

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09. 04. 2018 Davide Bizzarri Business Service Monitoring, NetEye

How to Deploy NRPE on CentOS 7 with Ansible

Introduction When you need to monitor multiple machines, it’s a lot of work to install each machine manually.  Instead, you want to run just a single command, or click a few buttons, to configure all those machines at once, and then keep them updated over time.  This can be achieved with a bash script, so…

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04. 04. 2018 Susanne Greiner Anomaly Detection, Events, ITOA, NetEye

Würth Phoenix @ GrafanaConEu 2018

Ever since Version 3.8, Grafana and InfluxDB have been integrated into NetEye.  This step was undertaken for many reasons.  First of all, we wanted to give several metrics a nicer look; second, we wanted to make it possible for our customers to play around with their data, so they could start from predefined templates without…

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04. 04. 2018 NetEye Blog Admin Events, NetEye, Service Management

Don’t miss the upcoming User Group!

Don’t miss your chance to join the coming NetEye & EriZone User Group on April 18th in Munich. It’s our central customer meeting to discuss important issues on new solution developments, to learn about experiences in the adoption of the solutions and to find best practices that suit your business needs. See here the agenda with the…

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01. 04. 2018 Gabriele Cecco Service Management

Easily Connect EriZone with Power BI Desktop to Create Effective Dashboards

It is said that a picture is worth a thousand words; in the case of data representation, this is even more true. Let’s take a step back and focus on the data. When analyzing or reviewing a ticketing system, it may be that simple questions do not have easy answers.  For example: What are the most…

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01. 04. 2018 Luca Buonocunto Service Management

Data Breach vs. ITIL Incident and Problem Management Processes

The GDPR legislation that will come into force on May 25, 2018 introduces, among the various obligations of the Holder of the personal data, the reporting of Data Breach events to the privacy Guarantor within 72 hours (and in any case, without delay), where a data breach includes any event concerning the violation of personal…

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