30. 12. 2023
Atlassian, Service Management
We’re at the end of the year again and it’s time to draw up the famous list of good resolutions for the coming year. I’m talking about good and working resolutions, the ones relating to good non-working resolutions is always very difficult to respect. I could challenge many of you to state for the record that you’ve complied with last year’s sport or diet plan, bit I’m pretty sure there are many of us who can’t.
However, this morning I was thinking about the list and it occurred to me that a list of good intentions could be done using Jira, creating epics (these would be our good intentions) and then using stories and tasks to define the various steps.
By doing so, you will then be able to see the progress percentage of each resolution made during the year. But then I thought that perhaps there is someone who’s already thought about it.
In fact, just as I supposed, I found this article by Brian Cervino, which was very useful:
https://blog.trello.com/tips-tricks-for-achieving-your-new-years-resolutions
Many of the tips Brian suggests are for Trello, but they can be used just as well in Jira. However, I don’t want to explain here how to make a list of good intentions in Jira in detail, but rather to give you advice on what to include in your list for the coming 2023.
Consider putting these two things on your personal list:
- Look at the Atlassian blog at least once a month
- Start exploring the Atlassian courses section
Atlassian Blog
The first link is the Atlassian Blog that contains all the news that Atlassian releases for your Cloud products. It really is a vital link!
Remember that if you have an Atlassian product, unlike most other brands, you have a product which new features are constantly being added to.
Of course, some features that you absolutely need are most likely already being monitored, but think of all the new features that are released and that are not yet essential to you… just because you hadn’t thought about them yet!
For example, a few weeks ago Atlassian released functionality that allows you to filter issues connected to an Asset directly in the Asset module itself: “Filter your connected issues in Assets for Jira Service Management”.
Some features may be minor ones, but they save a lot of time. For example: Import holidays to your SLA calendar using an ICS file.
Other features may be relevant to those using the Opsgenie Module: Automatically assign issues to the on-call responder. You can now use the Assign issue action to assign new issues in a service project to the on-call responder recorded in a team’s schedule in Opsgenie.
Other features can offer ideas for engaging departments that are not yet using Jira, e.g.: New finance template for company-managed projects and New marketing template for company-managed projects.
Other features might answer a question you’ve been asking yourself lately while creating a new project, what is the new Team field that I see now? In the article dated 11/28/2022 entitled “Enter your team type when creating a new project” you can find the answer to this question.
Atlassian Courses
The second link that I recommend is the Atlassian Courses, where you will find various courses on Atlassian products.
The introductory courses are free and are very useful for gaining the basic information you need to better manage the Atlassian products you have purchased. If, on the other hand, you want to try your hand at something more demanding, you could think of getting an Atlassian certification. At the link above you will find the fundamental courses to start your study path towards getting that certification.
But don’t forget that if you want training for Jira Administrator with Tutor you can sign up for one of our training courses as well:
Let’s start the new year right! Happy 2023!
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Gabriele Cecco
Technical Consultant at Würth Phoenix
For several years I have been managing processes with trouble ticket systems. After having worked with some of those, EriZone impressed me for its features and flexibility, so I moved with my wife from Piedmont to South Tyrol to become part of the Würth Phoenix System Integration team as Technical Consultant. I spend my free time travelling, exploring my new neighborhood, or if I have to stay at home I binge-watch tv series.
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