Blog Entries

19. 03. 2015 Nicola Degara Service Management

New version of EriZone (3.1.9)

New version of EriZone (3.1.9) is now available for the download: Feature Lists EriZone DataWarehouse: Eri_TicketAggregatedTime: New parameter to include also child tickets in the calculation New Columns: MinBeforeFirstSplit, IsChild, ParentTicketID (first parent),ParentTicketNumber (first parent) Eri_TicketAggregatedTimeonline: Same parameters as Eri_TicketAggregatedTime It extracts similar information as Eri_ TicketAggregatedTime for ticket with states: new, open,pending reminder and…

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18. 03. 2015 NetEye Blog Admin Events, NetEye, Service Management

CeBIT 2015: First impressions!

[Best_Wordpress_Gallery id=”2″ gal_title=”CeBIT 2015 First impressions”]

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12. 03. 2015 NetEye Blog Admin Events, NetEye, Service Management

CeBIT 2015: You can expect an interesting program!

Only a few more days and the CeBIT 2015 will open its doors. As already announced, also this year we will be present at the Open Source Park. Together with Luca Deri from ntop and Remo Rickli from NeDi, we’ve prepared an exciting program! On Monday, 16th we will start with an interesting speech about…

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10. 03. 2015 NetEye Blog Admin Events, NetEye, Service Management, Unified Monitoring

OSSM Conference – WORKSHOPS

To further deepen the topics that will be covered during the Open Source System Management Conference, Würth Phoenix organizes four different workshops. The workshops will be held on April 15 at the Würth Phoenix Training Center to address the highlights for the network traffic analysis with ntopng, the process management with OTRS, the Event Handler and Log Management…

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02. 03. 2015 NetEye Blog Admin NetEye, Service Management

New NetEye Release for 2015!

The newly released NetEye version 3.5 represents an important milestone for the development of the solution. In addition to responding to customer needs, NetEye continues to align itself to the new requirements of the growing monitoring complexity generated by the introduction of cloud environments, web services and virtualizations in the IT infrastructures. The new release…

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27. 02. 2015 Nicola Degara Downloads / Release Notes, Service Management

New Version of EriZone (3.1.8)

New version of EriZone (3.1.8) is now available for the download: FEATURES LIST New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the…

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27. 02. 2015 NetEye Blog Admin Events, NetEye, Service Management

Open Source Conference in Rome

Also this year Würth Phoenix invites you to the Open Source Conference in Rome, which will be held March 31st at the convention center of the Barcelo Aran Mantegna Hotel. At this year’s conference our keynote will be: Log Management & related: more and more we are inundated with requests from the privacy guarantor, new…

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24. 02. 2015 NetEye Blog Admin Events, Service Management

Multi-Channel Management of your Help Desk Processes

This post is to communicate our new partnership with the Italian Software House Telenia Software S.r.l.. Founded in 1994 the company is dedicated to develop and market Contact Management Solutions. To improve the service delivered to their customers, Telenia Software shortly decided to integrate our IT-Service Management solution EriZone into their VoIP software plattform TVox…

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05. 02. 2015 Georg Kostner Downloads / Release Notes, Service Management

New Version of EriZone (3.1.7)

New version of EriZone (3.1.7) is now available for the download: The new version contains the following enhancements:

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04. 02. 2015 NetEye Blog Admin Events, NetEye, Real User Experience, Service Management

Würth Phoenix also at this year’s CeBIT

At this year’s CeBIT, which takes place from 16th to 20th March in Hannover, everything revolves around Open Source IT-System Management. The focus lies on the latest release of NetEye that offers numerous improvements and innovations.

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20. 01. 2015 NetEye Blog Admin Events, NetEye, Service Management

Training Calendar 2015

Accelerate your skills and empower your learning with hands-on education. Our expert trainers guide you through intensive courses that help you get the most out of NetEye and EriZone.

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10. 12. 2014 NetEye Blog Admin Events, NetEye, Service Management

Open Source Conference 2014 Milan: A Short Review

Also this year we took part in the new edition of the Open Source Conference, which took place the 26th november at Milan. Georg Kostner held his speech about IT System Management as strategic asset to improve the IT efficiency.

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14. 11. 2014 NetEye Blog Admin Asset Management, Events, Service Management

The Fifth Edition of NetEye User Group Was a Great Success

The fifth edition of NetEye User Group took place last thursday. The event was dedicated to all Italian NetEye, Real User Experience and EriZone users. The event, with the aim of experience exchanging on specific application areas, proved to become an important meeting occasion for the users. Here some impressions of the event:

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18. 09. 2014 NetEye Blog Admin Downloads / Release Notes, Service Management

Release Note: EriZone 3

Newly designed EriZone 3 comes up with a set of new features and major enhancements

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08. 09. 2014 NetEye Blog Admin Asset Management, Service Management

EriZone meets OTRS

Last Thursday we had the possibility to visit our partner OTRS with headquarter in Bad Homburg. A great occasion to talk about new functionalities of WÜRTHPHOENIX EriZone and OTRS. In this way: Thanks for the hospitality and see you again soon!

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