Im täglichen Arbeitsleben eines Service Desk Mitarbeiters kommt es häufig vor, dass ein Agent der gerade an einem bestimmten Ticket arbeitet, mit anderen Kollegen Informationen austauschen möchte. EriZone 3.6, das in Kürze veröffentlich wird, ermöglicht es daher einem Ticket private Notizen hinzuzufügen. Da solche interne Kommunikationen für den Kunden meist nicht von Interesse sind, ist…
Read MoreIn many cases, agents who are working on a certain ticket need to discuss about the actual issue with other colleagues. EriZone 3.6 that will be shortly released allows adding private notes to a ticket. Since, such notes are for internal use only and of no interest for the customer, they are visible just to…
Read MoreIn EriZone ogni ticket viene assegnato a un agent che formalmente sarà il “ticket owner”. Sebbene, il ticket è gestito dall’owner, in alcuni casi potrebbe essere necessario che più agenti siano coinvolti nella elaborazione del ticket. Per garantire lo scambio di informazioni tra gli agent coinvolti, possono essere aggiunti articoli (ticket-article) del tipo “note interne/internal…
Read MoreIntroduction Plugins are used to extend and modify the functions of GLPI. In this tutorial, we will see how to create from scratch a GLPI plugin for cloning Computers . This tutorial presumes that you have basic knowledge of GLPI. Prerequisites GLPI <= 0.85 1. Creating a new plugin Localize the installation folder of GLPI. In our case…
Read MoreIntroduzione I plugin servono ad estendere o modificare le funzioni di GLPI. In questo tutorial vedremo come realizzare da zero un semplice plugin per GLPI per clonare un Computer. Questo tutorial presuppone che tu abbia una conoscenza base di GLPI. Requisiti GLPI >= 0.85 1. Creare un nuovo plugin Localizza la cartella di installazione di…
Read MoreEinleitung Plugins werden benötigt um die Funktionen von GLPI auszuweiten oder anzupassen. In diesem Tutorial sehen wir, wie man eine einfaches GLPI Plugin für das Klonen von Computern erstellt. Für die Umsetzung benötigen Sie Grundlagenkenntnisse zu GLPI. Systemanforderungen GLPI >= 0.85 1. Erstellen des neuen Plugins Greifen Sie auf den Installationsordner von GLPI zu. In unserem Fall…
Read MoreHier finden Sie die Videos und Folien zu unseren beiden Beiträgen: “Machine Learning and Advanced Statistics for Performance Monitoring” und “End User Experience Monitoring for Cloud Applications”
Read MoreWatch the videos and get the slides of our two talks: Machine Learning and Advanced Statistics for Performance Monitoring and End User Experience Monitoring for Cloud Applications
Read MoreEcco i video dei nostri interventi “Machine Learning and Advanced Statistics for Performance Monitoring” e “End User Experience Monitoring for Cloud Applications”
Read MoreIn EriZone können die Benutzer über das Self Service Web-Portal alle ihre Tickets im My Tickets View ansehen. Die Tickets der anderen Mitarbeiter desselben Unternehmens können im Company Tickets View ebenfalls eingesehen werden. Um die Sicht der Company-Tickets auf jene zu beschränken, welche einen Service betreffen für den der eingeloggte Mitarbeiter auch berechtigt ist, wird…
Read MoreWithin EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal. In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter…
Read MoreCon EriZone i clienti possono visualizzare i propri ticket (attarverso “My ticket view”) e tutti i ticket creati da altri collaboratori della loro azienda (attraverso “Company ticket view”) nel customer web self-portal. Per restringere la visualizzazione di questi ticket aziendali in base ai servizi accessibili al cliente, verrà introdotto un nuovo filtro con la versione EriZone…
Read MoreChangeLog Fixed Bug: Ocsng automatic task stuck after update (NG-28) If you encountered this bug after updated neteye-glpi-plugin-ocsinventoryng go to GLPI > Setup > Automatic actions and click on the action with the name ocsng. Now you will see the same page of the screenshot and if the action is still running (red box in…
Read MoreChangeLog Fixed Bug: Ocsng automatic task stuck after update (NG-28) If you encountered this bug after updated neteye-glpi-plugin-ocsinventoryng go to GLPI > Setup > Automatic actions and click on the action with the name ocsng. Now you will see the same page of the screenshot and if the action is still running (red box in…
Read MoreChangeLog Fixed Bug: Ocsng automatic task stuck after update (NG-28) If you encountered this bug after updated neteye-glpi-plugin-ocsinventoryng go to GLPI > Setup > Automatic actions and click on the action with the name ocsng. Now you will see the same page of the screenshot and if the action is still running (red box in…
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