Jira Operations Tips & Tricks for NetEye Users – Part 1
Practical lessons learned from real-world alert routing, automation, and integrations
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Blog Entries
28. 12. 2025
Paolo Seghetti
Automation, Business Service Monitoring, Icinga Web 2, NetEye, Service Management
Automating Notifications in NetEye
Today we continue our journey into monitoring automation in NetEye. In my previous post we discussed the possibility of automating Business Processes. As you may remember, for those of us working on NetEye Cloud monitoring dozens of clients, it’s important to be able to standardize and automate the creation of BPs to have a consistent…
Read MoreTroubleshooting Icinga Notifications
I don’t really know the reason behind it, maybe because the typical scenario for notifications is just “send all events to this mailing list”, or as we say: set it and forget it. But we shouldn’t use this as an excuse: monitoring projects now consist of tens of thousands of objects (hosts plus services), and…
Read MoreUsing More Than One SMS Gateway on a Server and Handling SMS Queues
Sending an SMS requires time, between 5-7 seconds. This means that if you have to write a lot of SMS’s, you have to attach more than one SMS gateway to your server to be able to send them within a certain time frame. This is possible using the USB connection of the SMS gateway. As…
Read MoreUnderstanding Instability in a Monitored Environment
Whenever a new monitoring project gets underway, a consultant discusses with the customer about almost any related topic: what needs to be monitored, how to monitor it, when to implement it, how to represent performance data, etc. Based on customer needs and desires, any sort of implementation strategy can be planned, but almost all of…
Read MoreSignal Message Notification within NetEye
Lately we’ve heard over and over about alternative instant messaging applications similar to the more famous WhatsApp. We’ve talked before about the possibility of implementing notifications from our monitoring system through Telegram. In this article we’ll talk about an alternative application to these two: Signal is a cross-platform, centralized encrypted messaging service. It uses the…
Read MoreAlerting on NetEye SIEM: Tornado Webhooks and Smart Monitoring (part 2)
In my previous post I showed you how to make your own alerts on NetEye SIEM by using the Elastic Watcher and Alerts and Actions features. But if we work in production environments, what we really need is an alert that can go directly to NetEye’s Monitoring Overview. How can we manage SIEM alerts and…
Read MoreAlerting on NetEye SIEM: Watcher & ‘Alerts and Actions’ (Part 1)
The main goal of a monitoring system like NetEye is to alert and notify you when something noteworthy happens in your environment. All the logs coming in to NetEye SIEM can be analyzed, and could raise one or more alerts in the Elastic Stack, such as detection, machine learning anomalies, etc. How can you make…
Read MoreHow to Integrate NetEye 4 with Jira
Jira Module for Icinga Web 2 As many of you are aware, at the end of 2019 Icinga released the first version of a Jira module for Icinga Web 2. This module gives Icinga Web 2 the ability to query Atlassian Jira Service Desk for issues related to Hosts or Services and, of course, to…
Read MoreHow to Configure Telegram Notifications on NetEye
In a previous post, Valentina showed us how to configure Slack Notifications… and here I will similarly show you how to configure Telegram notifications on NetEye. Create a Telegram Bot A very easy way to create a bot on Telegram is through … another bot 😉 BotFather is a Telegram bot dedicated to the creation…
Read MoreInforming Customers on the EriZone Web Interface
Your web shop is down, a fact that was already reported by your monitoring system. After two minutes the first customer sends in a ticket, asking if you’re aware of the problem. And then another 12 customers after him, resulting in 13 quite useless tickets. Or perhaps you have a planned ERP downtime, and you’ve…
Read MoreSMS Notifications by Bridging Ethernet and Serial with Moxa’s NPort
Monitoring needs to take place wherever data is collected, which may not always be right next to your NetEye server. If you have poor signal reception, or else you’re running on a virtual machine, and you need 24×7 availability, notification via SMS may be the only option. Sometimes you just can’t run a serial cable…
Read MoreAdd Some Style to Your Notifications
Some time ago, a customer told me about his need to produce, via EriZone, a summary document containing the data collected in the ticket dynamic fields. One way to do this is to take advantage of the EriZone Ticket Notification Module. Using the native editor in the notification module, I created an HTML table and…
Read MoreMonitoring-Benachrichtigungen über Telegram oder Microsoft Teams versenden
Üblicherweise werden auftretende Probleme mittels E-Mail oder SMS an die zuständigen IT-Mitarbeiter gemeldet. Aber sind das tatsächlich schon alle möglichen Kanäle um Benachrichtigungen zu versenden? Natürlich nicht. Zwei sehr geschickte Beispiele sind diese hier: Benachrichtigungen über die Telegram App (CLI) Benachrichtigungen über die Office 365 Web API (Microsoft Teams) Telegram Wie Sie wahrscheinlich wissen, ermöglicht die…
Read MoreHow to send monitoring notifications to Telegram or Microsoft Teams
The conventional thing in a monitoring environment is to notify problems to your staff over E-Mail. Other than E-Mails also SMS are a very common notification type. But is this all we can offer to notify people about problems in our IT? Obviously, there is more than that. Two very handy examples are: Notifications over the Telegram App…
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