Blog Entries

17. 04. 2018 TobiasGoller NetEye

Automatic NetEye Business Process Creation with the New BP API

In recent weeks I had the opportunity to test the release candidate of the new NetEye BP API. This new API allows you to create and update NetEye Business Processes over the Perl API. Especially when used in large NetEye environments, it was often difficult to create a large number of business processes by hand… Read More

13. 04. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.9.opm PrivateTicket on CustomerUserUpdate Event not working correctly (EZ-753) The “possible for” for closed tickets is not considered for email followups EriZoneServiceDeskEnhancement-5.3.9.opm TicketToProcess Event customer process criteria (EZ-751) EriZoneTheme-5.3.8.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone Core EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages

12. 04. 2018 Charles Callaway NetEye

Adding Your Own Documentation to NetEye with DokuWiki

Wouldn’t it be great to have quick access to your favorite pages in the NetEye documentation?  To make customized thumbnail pages of your most frequent screenshots?  To create your own alternative documentation index with categories reflecting your mindset?  To add your own notes, comments, or FAQ with pointers into the existing NetEye documentation? That would… Read More

09. 04. 2018 Michele Santuari NetEye

Introducing New Automated Tests

The development of a software solution requires automated quality control to deliver a better customer experience.  Our Unified Monitoring solution is based on a best-of-breed approach using tried-and-trusted open source tools.  In our vision, the development processes should deliver integrated solutions through automated systems which manage not only the building and verification of the software… Read More

09. 04. 2018 Davide Bizzarri NetEye

How to Deploy NRPE on CentOS 7 with Ansible

Introduction When you need to monitor multiple machines, it’s a lot of work to install each machine manually.  Instead, you want to run just a single command, or click a few buttons, to configure all those machines at once, and then keep them updated over time.  This can be achieved with a bash script, so… Read More

04. 04. 2018 Susanne Greiner NetEye ITOA

Würth Phoenix @ GrafanaConEu 2018

Ever since Version 3.8, Grafana and InfluxDB have been integrated into NetEye.  This step was undertaken for many reasons.  First of all, we wanted to give several metrics a nicer look; second, we wanted to make it possible for our customers to play around with their data, so they could start from predefined templates without… Read More

04. 04. 2018 admin EriZone & OTRS, NetEye

Don’t miss the upcoming User Group!

Don’t miss your chance to join the coming NetEye & EriZone User Group on April 18th in Munich. It’s our central customer meeting to discuss important issues on new solution developments, to learn about experiences in the adoption of the solutions and to find best practices that suit your business needs. See here the agenda with the… Read More

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