A Little History The Microsoft Remote Desktop Services (RDS) architecture is widely used to publish centralized Desktop and Windows Applications to users from remote sites. With RDS, only the software user interfaces are transferred to the client system. All input from the client system is transmitted to the server, where software execution takes place. RDS…
Read MoreIn my last post, I showed you how to set up your own customized documentation in NetEye 3 so that it won’t be overwritten when you upgrade. Doing the same thing in NetEye 4 is also possible even though there isn’t a dedicated link for external documentation like in NetEye 3’s DokuWiki, and there isn’t…
Read MoreDo you count yourself a power user? Then you will like Lampo! Lampo is module-wide quick navigation feature which allows you to quickly jump from one module section to another. Lampo is not installed by default, so be sure to install it first so you can try it out. Lampo allows you to get to…
Read MoreImages in scalable vector graphics format (SVG) are wonderful! They’re crispy on retina displays, resizable without losing image quality, and usually take less space. That means a faster loading time for the web page. But what about SVG in email? Although web technologies have developed rapidly, HTML-enhanced email is struggling to keep up. Using SVG…
Read MoreEriZoneCore-5.5.2.opm EriZoneServiceDeskEnhancement-5.5.2.opm Ticket template based on selected service and category – check template change on new service selection has been enabled EriZoneTheme-5.5.2.opm Logo can be shown in external email notifications with Outlook client. In order to enable that feature create a png/jpeg logo and set Framework >> Frontend::Agent >> AgentLogoEmail config item via Admin >>…
Read MoreIn my previous blog I introduced the concepts of agentless monitoring via WMI for Microsoft environments: from the preparation of suitable authentication credentials to providing some simple monitoring examples. In this blog I would like to add more details about specific checks, and the possibilities for troubleshooting if you have difficulty fetching the desired data….
Read MoreGoogle has recently changed its API access policies; since June 11, 2018, the use of the API private key has been mandatory. In NetEye’s NagMap application, access to the Google Maps data has thus stopped, resulting in error alerts like this: In order to gain access to Google Maps data, you must obtain an API…
Read MoreNetEye 3.14 Release Notes Welcome to the latest version of our NetEye Unified Monitoring Solution that introduces an updated version of Grafana, customizable asset management import into monitoring, new profiles for Windows software in Monarch, and updated SMS gateway hardware. It also contains upgraded infrastructure for NetEye ITOA subscribers. Product: NetEye Release Number: 3.14 Release Date:…
Read MoreA vulnerability has been detected on EriZone – OTRS systems. This vulnerability is classified with a severity of 7.2 (high). Further information regarding this topic can be found at https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/ To guarantee the security of your system, we recommend applying last released patches for EriZone 5.5.x, 5.4.x and 5.3.x Via Admin >> Package Manager Click on…
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