EriZone-5.6.3.opm EriZoneCore-5.6.3.opm Fixes: -Quick ticket remain in Dispatcher queue -Multi select dynamic field could not be emptied -Disable remote db field update on form update EriZoneServiceDeskEnhancement-5.6.1.opm Fixes: -Service comment not displayed on ticket by service EriZoneTheme-5.6.3.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone…
Read MoreThis year we again took an active part in the South Tyrol Free Software Conference “SFScon”, an annual Italian conference dedicated to new technologies in the field of Open Source and Free Software. 400 participants joined the event, with sessions divided into parallel tracks about “DevOps”, “AI & Analytics”, “Best Practices” and “Data Infrastructure &…
Read MoreWürth Phoenix will contribute to this week’s South Tyrol Free Software Conference at the NOI Techpark in Bolzano. Susanne will hold a dedicated speech on Successful Performance Monitoring, focusing on operations analytics [ITOA] and Machine Learning techniques. A parallel Hackathon contest with different topics to work on, one jury and amazing prizes, will also be…
Read MoreEriZone-5.6.2.opm EriZoneCore-5.6.2.opm EriZoneTheme-5.6.2.opm Cancel & close window button is not visible for ticket actions when the ticket is unlocked Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone EriZoneCore EriZoneTheme
Read MoreEnterprise service management deals not only with IT processes, but also with interrelated end-to-end business processes. Its main goal is to put into motion policies crafted by senior management in accordance with a specific governance framework in order to bring value and cost savings across the enterprise. It is important to note that these policies…
Read MoreWelcome to the latest version of our Service Management solution EriZone version 5.6. Product: EriZone Release Number: 5.6 Release Date: October 31, 2018 Release Type: Minor Previous Release: 5.5 These release notes for EriZone 5.6 describe new features and improvements, and provide information on how to upgrade. Enhancements Upgrade OTRS from 5.0.28 to 5.0.30. Upgrade…
Read MorePointing out the necessity of reviewing and managing the operational workflow and processes within a cloud-based IT asset or infrastructure: See part of our contribution of the “Osservatorio Cloud Transformation” arranged by the Politecnico of Milan.
Read MoreOn the 18th of October, the NetEye and EriZone User Group took place at Villa Cordevigo in Cavaion Veronese. Participants had the opportunity to exchange information and practical experiences in the adoption of our solutions and get insights into the latest product features with a special focus on current topics such the new challenges of monitoring in…
Read MoreFrom the 9th to the 11th of October, we presented NetEye and EriZone at Europe’s largest IT security fair trade, the it-sa in Nuremberg, Germany. In recent years, this trade show has underscored its role as one of the world’s most important IT security exhibitions in Europe. 700 exhibitors from 27 countries, and 14,290 trade…
Read MoreYou need to print some training material, but after a few pages the color printer stops and just shows some error code… so what happens next? You phone the IT department, telling them who you are and where you are, guessing which printer it is… possibly the color printer on 3rd floor of the North…
Read MoreIt’s 16:00 on the first Friday in April Jeff is sitting in his office chair, and responds at the first ring of his CISCO VoIP phone. Bob’s screams come out of the receiver and Jeff instinctively pulls it away from his ear. Bob isn’t satisfied that the tickets opened by his group are always resolved…
Read MoreWe are proud to participate as HackTheAlps PlatinSponsor and really curious about what you are going to do to our data! Visual Synthetic Monitoring with Alyvix – User Experience – Enjoy Your Holiday! Most people hate being away from the Internet even when they are on holiday. Many of them might choose a location where…
Read MoreImages in scalable vector graphics format (SVG) are wonderful! They’re crispy on retina displays, resizable without losing image quality, and usually take less space. That means a faster loading time for the web page. But what about SVG in email? Although web technologies have developed rapidly, HTML-enhanced email is struggling to keep up. Using SVG…
Read MoreEriZoneCore-5.5.2.opm EriZoneServiceDeskEnhancement-5.5.2.opm Ticket template based on selected service and category – check template change on new service selection has been enabled EriZoneTheme-5.5.2.opm Logo can be shown in external email notifications with Outlook client. In order to enable that feature create a png/jpeg logo and set Framework >> Frontend::Agent >> AgentLogoEmail config item via Admin >>…
Read MoreA vulnerability has been detected on EriZone – OTRS systems. This vulnerability is classified with a severity of 7.2 (high). Further information regarding this topic can be found at https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/ To guarantee the security of your system, we recommend applying last released patches for EriZone 5.5.x, 5.4.x and 5.3.x Via Admin >> Package Manager Click on…
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