Monitoring Microsoft Exchange Server

Posted by on May 25, 2017 in NetEye | 0 comments

Microsoft Exchange Monitoring

Microsoft Exchange server is one of the most used email server for companies but sometimes it is hard to monitor because usually the monitoring tools only control the availability of the server on the network.

Thanks to the 2013 update, Microsoft offered several URL (Healthcheck URL) to verify the real server availability for clients.

The URL address have the following structure:

https://<External FQDN>/<protocol>/healthcheck.htm

Whereas the <protocol> can be substitute by:

  • OWA Outlook Web App
  • ECP Exchange Control Panel
  • OAB Offline Address Book
  • AutoDiscover Autodiscover process
  • EWS Exchange Web Services (Mailtips, Free/Busy, Lync clients, Outlook for Mac)
  • Microsoft-Server-ActiveSync Exchange ActiveSync
  • RPC Outlook Anywhere
  • MAPI MAPI/HTTPS (da Exchange 2013 SP1)

A recurring control gives the possibility to anyone to monitor the server operations, but it doesn’t help to verify the presence of low performances and adjustments.

For a better control, it is necessary to use an agent set up on the server Exchange that can read periodically the performance data displayed by Exchange (Performance Counters), in order not to overload the server and worsen the service.

NetEye solution

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NetEye as essential component of a Security Operations Centers

Posted by on May 22, 2017 in Log Auditing, NetEye | 0 comments

cyber-security-2296269_1280

During my last projects I noticed that the implementation of a „Security Operations Center“ (in short SOC) is becoming increasingly important, especially for our enterprise customers.

Mainly for big companies that are of public interest like banks, energy providers, assurances etc. the topic of cyber threats is getting more actual and requires special attention. This has been reinforced not at least by the fact that some of these companies already have felt victim to cyber-attacks.

Many companies are planning to introduce a Security Operations Center to prevent and combat cyber threats. (Security Operations Center on Wikipedia) Certainly, such a SOC has to be adapted to the requirements of the company, however, at the same time it has to be flexible enough to face challenges like rapid growth and continuously changing requirements.

The implementation of our Unified Monitoring solution NetEye supports the successful realization of a SOC in the following areas:

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IoT and Industry 4.0: NetEye monitoring metamorphosis

Posted by on May 17, 2017 in NetEye | 0 comments

May 16, 2017 – IoT Conference: Nicola Degara highlights the challenges for the IT System Management in IoT and Industry 4.0 environments.

Nicola Degara explains the monitoring transformation during the IoT Conference

Nicola Degara explains the monitoring transformation during the IoT Conference

If in the past the Information Technology in many circumstances was not influencing the company strategy, today it becomes a Business Enabler. IT is no longer a cost center but a Corporate Strategy supporter. The digital transformation process evolves the IT, making it a Vital Business Function. These were the topics of Nicola Degara’s presentation at the IoT Conference. “Only companies that will quickly respond to new opportunities by adapting to the needs of a digitized market will succeed in maintaining a competitive positioning,” explained Degara, head of the NetEye & EriZone consulting team at Würth Phoenix.

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NetEye: Job Scheduler Integration

Posted by on May 16, 2017 in NetEye | 0 comments

JobScheduler

In one of my last projects, I had to implement a job scheduler to the IT environment of one of our NetEye customers, whereby a central requirement was that it had to be possible to launch jobs directly from NetEye. The customer had chosen the job scheduler solution from SOS Berlin, which had to be installed on a Linux environment.

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EriZone 5.1: Improved ticket printing functionality

Posted by on May 10, 2017 in EriZone & OTRS | 0 comments

The PDF printing functionality has been improved with the last version of EriZone 5.1. It is now possible to print to PDF all images and html included in the ticket. In this way the generated / printed PDF becomes a true copy of the original ticket that can be used in different offline scenarios.  For instance, sometimes it’s useful to have a hard (printed) copy of the ticket to hand in a report to meeting participants.

Here is a simple example of a welcome ticket composed of tree articles:

Improved Printing functionality in EriZone 5.1

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EriZone 5.1: Service Catalogue Translation

Posted by on May 10, 2017 in EriZone & OTRS | 0 comments

The service catalogue is a focal point in ITIL, and often it is even the starting point for ITSM implementation. EriZone is an ITSM tool that fully supports Service Catalogue Management. With the recently released verion 5.1 of EriZone the service catalogue has become multilingual to face the requirements of multinational service providers and their customers.

EriZone 5.1 - Service Catalogue Translation 1

Fig.1. Multilingual Service Catalogue

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Synthetic Application Monitoring with Alyvix

Posted by on May 9, 2017 in NetEye, Real User Experience Monitoring | 0 comments

Alyvix Training - Synthetic Application Monitoring

Synthetic Application Monitoring:

Allows monitoring applications from the user’s point of view by simulating transaction sequences, followed by the measurement and recording of the perceived performance data.

Would you like to be independent from subjective statements as “application XY is slow” or outage indications from your users? In this case, the concept of synthetic application monitoring and the corresponding monitoring tool Alyvix are right for you. If you are interested to get to know this concept and tool, the Synthetic Monitoring Training offered by Würth Phoenix might be the right choice.

Synthetic Monitoring Training 2017

13th to 14th June – Bolzano/Italy

20th to 21st June – Niedernhall/Germany

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SNMP – Agentless Monitoring

Posted by on May 4, 2017 in Configuration Management, NetEye | 0 comments

Agentless Monitoring

In this article, I am going to explain how to implement a monitoring on your system, using an agentless solution (without Nagios’ nrpe agents), and I will underline some advantages of this useful solution. The target machine will be Linux or Unix Operating Systems.

The need can arise from the fact that some of the Operating Systems do not provide the Nagios’ agent or the customer does not intend to install software of third parties, as the system is considered too critical or the customer wants to avoid discussions with the assistance offered by the system’s vendor.

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Find out who is eating your bandwidth with ntopng

Posted by on Apr 27, 2017 in Network Traffic Monitoring | 0 comments

Who is eating my bandwidth

Who really knows what are the protocols used in the local network? Usually with netflow you can distinguish traffic per l4 port (80=http,443=https,..) but this is no more sufficient. Some applications use dynamic ports (see nfs, ftp, routed sap, …), several applications use the same ports, how can we distinguish them?

Applications grow and change really fast (like all stuff in IT world) and it is not easy to keep your netflow analysis tool aligned with this evolution.

Ntopng is able to automatically detect the applications that are generating the traffic without having to define and use filters.

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IoT, big data, Cloud: the NetEye’s answer

Posted by on Apr 19, 2017 in NetEye, Uncategorized | 0 comments

IoT_EN

On May 16 you can meet us at the Internet of Things conference. We will discuss about the new challenges for the IT management in the digital transformation process including IoT, Smart City, Cloud and Big Data.

Only the companies that react rapidly to the changing needs of the market are able to maintain a competitive edge. That is why the industry 4.0 and the implementation of new technologies are a necessary step. The use of intelligent networked devices, the so-called Internet of Things, requires a new control mode: a holistic monitoring approach that centralizes and integrates all components necessary for the provision of IT services.

During the event, we will present how NetEye, our Unified Monitoring solution, addresses and solves these challenges. We will show success stories of customers using the monitoring solution for the management of their IoT-ready devices. We will introduce new monitoring strategies for cloud and on-premise services. Finally, we will provide an overview of the analytical capabilities of NetEye to understand the big data collected.

  • Location: Hotel Bologna Fiera
  • Date: May 16, 2017

For more details, please visit the IoT Conference link.

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Monitoring of objects in segregated networks

Posted by on Apr 6, 2017 in NetEye | 0 comments

Segregated Networks

In many companies, there are installed SNMP devices on segregated networks, which we cannot directly access. A typical example are backup networks on which the transmission of Jumbo Frames is enabled. Conventionally, there are positioned iSCSI devices and NAS, to reduce overheads and CPU cycles and hence, to increase transmission performance.

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SAP Monitoring: Experiences with SAPControl and check_SAP_health

Posted by on Mar 30, 2017 in Nagios-Plugins, NetEye | 0 comments

SAP Monitoring_v2

On SAP systems there are mapped business processes, which are critical for the organization. Therefore, special monitoring requirements arise. Not just the infrastructure has to be monitored, but also application layers, job executions and failures. It is crucial to understand where problems accumulate, which over time could lead to serious incidents.

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Review: NetEye & EriZone User Group 2017 in Nürnberg

Posted by on Mar 28, 2017 in EriZone & OTRS, NetEye | 0 comments

Gruppenfoto klein

On the 23rd of this month, the NetEye and EriZone User Group in its German version took place on in the historic tramway depot “St. Peter” in Nuremberg. The event has been hosted by NetEye customer N-ERGIE Aktiengesellschaft.

Participants had the opportunity to exchange information and experiences with other customers and got insights to the latest product features with special focus on actual topics like IT-Security and Internet of Things.  They also actively participated in the definition of the NetEye and EriZone roadmaps.

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