Do you want to prevent cyber-attacks? NetEye and Kibana can help.

Posted by on Sep 19, 2017 in Information Security Operations Center, NetEye | 0 comments

cyber attacks as a technology concept illustration design

IT security is one of the highest priorities for every CIO. Cyber-attacks are now a reality that we must deal with on a daily basis. More and more organizations have been the victims of so-called cybercrimes that are the cause of financial losses, operational problems and consequences to the company’s reputation.

That is why trying to better structure your defenses, and increase efficiency and reactivity in case of an attack, are now key goals for IT departments. How should we adapt to these new needs? One of the most important actions to take is the creation of an Information Security Operations Center, which implements IT security and proactively monitors IT infrastructure.

A new IT Security Management Strategy

Lately, in the Banca Informatica Bancaria Trentina Group where I work, we have increasingly focused on the realization of an Information Security Operations Center. To ensure security and to better control cyber-attacks, we are now leveraging the advantages offered by Kibana and Grafana: Data Visualization Modules integrated into NetEye. These tools allow you to create dashboards that are easy to interpret. More specifically, we focused on the generation of dashboards for infrastructure load (e.g., the CPU usage of the various nodes and the bandwidth load of the switches) and for the security events that allow us to rapidly identify if our organization is under attack.

These dashboards offer a concrete benefit in those situations where it is fundamental to quickly identify the root cause of a problem, such as within an ISOC.

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NetEye & EriZone at it-sa

Posted by on Sep 13, 2017 in EriZone & OTRS, NetEye | 0 comments

Tobias_TrueHeroes_03

Be our guest on the it-sa

Between the 10th and 12th of October, we welcome you at Europe’s largest IT security fair trade, the it-sa in Nuremberg-Germany.

By visiting our stand located in Hall 10.1 – 520, you will get the latest insights on all new functionalities related to NetEye, EriZone and ntop – especially in Cloud and IoT environments.

When and where

Get your free, personal ticket by inserting our special guest-Code A384367 at it-sa.de/Gutschein. We´re looking forward to meet you there!!

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JavaScript Design Patterns in Icinga Web 2

Posted by on Sep 11, 2017 in Development, NetEye | 0 comments

Picture5

Are you looking for some guidelines on how  to create new JavaScript functions in Icinga Web 2?  This article will show you the necessary structure your function should have in order to compile correctly with Icinga.

If you’ve already looked at some example functions within the existing Icinga JS code, you will have noticed that all these functions follow the Design Patterns structure.

What is a Design Pattern?

Design patterns are advanced object-oriented solutions to commonly occurring software problems.  The bane of every developer is writing readable, maintainable, and reusable code, and design patterns are crucial for solving this challenge.  Solid design patterns are the basic building block for maintainable software applications. In other words, a design pattern is a reusable software solution to a specific type of problem that occurs frequently when developing software.

Design Patterns in JavaScript

Talking about Object Oriented solutions related to JavaScript can be confusing, as JavaScript does not really have the concept of a “class”; a more correct term is “data type”. JavaScript is an object-oriented language where objects inherit from other objects in a concept known as prototypical inheritance. This means that a data type can be created by defining what is called a constructor function.

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NetEye 3.11 and EriZone 5.2 have been released!

Posted by on Sep 1, 2017 in EriZone & OTRS, NetEye, Release Notes | 0 comments

ReleaseNotes_new

We are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. These release notes describe the new features and improvements and provide information on how to upgrade.

Please find more details on our corporate webpages by clicking on the following links:

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Non mancare al prossimo NetEye & EriZone User Group

Posted by on Aug 31, 2017 in EriZone & OTRS, NetEye, ntop | 0 comments

UserGroup

NetEye & EriZone User Group

Sfide e opportunità per l’IT Management 4.0

Connectbay, Mantova, Giovedì 19 ottobre 11:00 – 17:00

Siamo lieti di invitarvi il 19 ottobre al NetEye & EriZone User Group. L’evento vi offrirà un’occasione unica per scoprire le ultime novità nell’IT System & Service Management, individuare i requisiti necessari per adeguarsi al GDPR (General Data Protection Regulation) e partecipare attivamente alla definizione della fase evolutiva delle nostre soluzioni.

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Upgrading your Windows computers with WSUS? Here’s a guideline.

Posted by on Aug 22, 2017 in NetEye | 0 comments

Upgrade_WSUS
Windows Server Update Services (WSUS) is an application developed by Microsoft that enables administrators to manage the distribution of updates for Microsoft products to computers in a corporate environment.

The first version of WSUS was known as Software Update Services (SUS) and was created in 2005. Only after 2008 it was distributed as an installable server role.

WSUS manages the update catalog for Windows components and other Microsoft products, the approval cycle, as well as the distribution of updates on a local network. However, it has no control over when and how such updates are applied to the target computers: even with this limit, WSUS is the ideal solution because it is free and easier to manage than the System Center Configuration Manager, a product that can both force and centrally control the distribution of updates.

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Life Cycle Asset Management with GLPI and OCS Inventory

Posted by on Aug 9, 2017 in Asset Management, NetEye | 0 comments

AssetManagement

If you are using our Asset Management module integrated into NetEye, you probably already know about the potential of OCS Inventory and GLPI. However, often users are not aware of all the functionalities available in Life Cycle Asset Management. So let’s highlight some of the most important features to manage the entire life cycle of your assets:

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Save the date! – NetEye & EriZone User Group 2017

Posted by on Aug 3, 2017 in EriZone & OTRS, NetEye | 0 comments

UserGroup

NetEye & EriZone User Group

Challenges and opportunities in the IT Management 4.0

Connectbay, Mantova, October 19, 11:00 – 17:00

We are glad to invite you to attend the NetEye & EriZone User Group. The yearly event for our customers will offer you the possibility to discover the innovations in the IT Service Management field, to identify modern approaches for the Performance Monitoring and to participate in the definition of our solution roadmap.

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Next Level Performance Monitoring – Part II: The Role of Machine Learning and Anomaly Detection

Posted by on Aug 2, 2017 in NetEye, Real User Experience Monitoring | 0 comments

Machine learning and anomaly detection are being mentioned with increasing frequency in performance monitoring. But what are they and why is interest in them rising so quickly?

From Statistics to Machine Learning

There have been several attempts to explicitly differentiate between machine learning and statistics. It is not so easy to draw a line between them, though.

For instance, different experts have said:

  • “There is no difference between Machine Learning and Statistics” (in terms of maths, books, teaching, and so on)
  • “Machine Learning is completely different from Statistics.” (and the only future of both)
  • “Statistics is the true and only one” (Machine Learning is a different name used for part of statistics by people who do not understand the real concepts of what they are doing)

The interested reader is also referred to:
Breiman – Statistical Modeling: The Two Cultures and Statistics vs. Machine Learning, fight!

In short we will not answer this question here. But for monitoring people it is still relevant that the machine learning and statistics communities currently focus on different directions and that it might be convenient to use methods from both fields. The statistics community focuses on inference (they want to infer the process by which data were generated) while the machine learning community puts emphasis on the prediction of what future data are expected to look like. Obviously the two interests are not independent. Knowledge about the generating model could be used for creating an even better predictor or anomaly detection algorithm.

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Using Active Direcory for defining new NetEye Users

Posted by on Jul 31, 2017 in NetEye | 0 comments

Users
Every so often I get asked whether it is possible to integrate Active Directory Users and Groups with NetEye. Until now my answer has always been that it is possible to use AD via its LDAP functionality as an authentication backend, and that you may manually add each AD user one-by-one to NetEye.

I was never very satisfied with this answer and so I tried to find a solution.  Here’s what needs to be done:

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Keeping an eye on your EriZone process tickets

Posted by on Jul 10, 2017 in EriZone & OTRS | 0 comments

ProcessOverview

Usually, during a new EriZone implementation, we are not just implementing “simple” Incident Management, but also defining processes to standardize existing procedures within the company.

Investing time now in the implementation of a standardized process will pay dividends later, especially in the case of multilevel authorizations or other workflows where the ticket needs to follow a predefined path.

Thanks to EriZone’s “process bundle”, tickets that have a given service and category automatically trigger a predefined process flow. Thus a new ticket automatically enters the appropriate pipeline defined in the standardization process.

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Importing Tickets in EriZone

Posted by on Jul 7, 2017 in EriZone & OTRS | 0 comments

Ticket_Import

Service desk systems are of great importance to most IT departments. They are used to manage not only incidents and service requests, but also for authorizations and the management of internal projects. Moreover, data obtained from an ITSM system can be used for time accounting, invoicing and cost estimates. Finally, yet importantly, tickets and their metadata build a structured and searchable request history and knowledge base.

In the event a ticketing system needs to be merged with another system or has to be completely shut down, it is important that this precious data be preserved.

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NetEye – Action Launchpad

Posted by on Jul 6, 2017 in NetEye | 0 comments

ActionLaunchpad

Whether you are responsible for your company’s Network Operations Center (NOC), or you are just generally interested in the topic of infrastructure monitoring, this article will be of interest to you.

We built the Action Launchpad module for NetEye to simplify the execution of remote commands (proactive actions). When resolving some anomaly you find yourself needing to execute a well-defined sequence of steps, you can automate this using the Action Launchpad. The Launchpad works by exposing a web interface to execute predefined commands on certain servers.

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Towards Self-Adaptive Service Desk Systems

Posted by on Jul 5, 2017 in EriZone & OTRS | 0 comments

Self-Adaptive Service Desk Systems

If you don’t work in the field of IT service management, you might suppose that a service desk, and especially an IT service desk, is something quite standard… having similar services and a similarly structured support staff structures across all companies.

However, despite having (apparently) a very similar goal and trying to follow a common terminology and guidelines such as the ITIL standard for IT service management, each company has its own specific demands and processes put into practice for providing service to both their internal and external customers. These processes differ on the type of service given, the number of service requests, their distribution among services, the complexity of requests, etc.  In addition, the level of expertise of the support staff members, the internal organization of the (IT-)department, and the concepts and architecture of the supporting tools have a decisive influence on the service processes being implemented.

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Quick Ticket Template

Posted by on Jun 29, 2017 in EriZone & OTRS | 0 comments

“Is there any way to speed up opening new tickets?”

This is a typical question new EriZone customers ask during project implementation. The reason is quite obvious: If you have a large Service Desk team that is opening several hundred tickets each day, every second counts. Especially in situations where the resolution time is critical, a shortcut for quickly selecting service, category, and potentially other fields may be of great advantage.

Thanks to an additional configuration which will be available starting with EriZone 5.2, you will be able to add the menu item “Ticket Template”. This new option will allow you to add and configure this item within the webpage itself. Once a template has been created, the agent will be able to use that template to create a new ticket. The form that appears will contain the predefined content inside the corresponding fields. Then the agent just has to fill in the remaining fields in order to create the new ticket.

Depending on the groups an agent belongs to, he will see a different set of templates. For example, agents in the group “ServiceDesk_Template_G” will see templates different from those available for members of the group “Network”.

Below you can see an example of a ticket regarding a malfunction of the email service.

new ticket email malfunction

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