Blog Entries

15. 03. 2018 Giuseppe Di Garbo EriZone & OTRS

EriZone for the Optimization of IT and HR Communication

How important is the communication between IT and HR departments? One of the most complex situations I have to face during consultancy with our customers is the communication between the IT and the HR department. HR personnel have to manage information on new hires, resignations, reassignment and internal travel on a daily basis. Each of… Read More

15. 03. 2018 Alessandro Romboli EriZone & OTRS, NetEye

Microsoft ADFS service and Non-Claims-Aware applications

Microsoft ADFS service is widely used for integrating Web Applications with Microsoft Active Directory. Since Windows Server 2012 R2, it can also integrate Non-Claims-Aware applications. This configuration is very interesting because ADFS can still be the single point of user authentication, and the whole configuration is much easier as a Claims one. Architecture The whole… Read More

13. 03. 2018 Arianna Cunaccia Application Performance Management, Asset Management, EriZone & OTRS, Log Auditing, NetEye, NetEye ITOA

Out Now – The New NetEye & EriZone Training Program

Ready to take your IT process skills beyond the traditional?  Our new training offerings will help you acquire, maintain and improve your knowledge and skills around our solutions.  This year’s training program contains courses for NetEye, EriZone or Alyvix customers and partners, each lasting between 2 and 4 working days. The main focus will be… Read More

07. 03. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.7.opm Typo errors EriZoneServiceDeskEnhancement-5.3.7.opm Radius authentication characters accepted (EZ-743) Put ‘|’ as a separator for multi values in and (EZ-744) EriZoneTheme-5.3.7.opm Error text messages not readable under Ticket Notification Management (WD-546) Wrong width for Date field on customer interface (WD-551) Customer FAQ box bad style (WD-547) CustomerPanelCreateAccount not working (WD-549) Customer-side To field… Read More

07. 03. 2018 Juergen Vigna NetEye, Syslog

Analyze your OpenLDAP Logs

Suppose you have an OpenLDAP Server and you want to analyze what it does.  A good way to do this is to send the logs to NetEye’s LogServer.  Some elements you will see include: – Returned Entries! (ENTRY) – Search Operations! (SEARCH) – Total Connections! (BIND) To do this you need to add a new… Read More

05. 03. 2018 Davide Bizzarri NetEye Updates

NetEye 3.12 Packages Updates

neteye-documentation-3.12.4-1: Bugfix: check_oracle_health error (NP-25) neteye-documentation-3.12.3-1: Improved documentation on Kibana (ND-45) Bugfix: Added note about Business Process Availability to clarify start time (ND-50) Updated information about Agreed Service Times in business services documentation (ND-57) BugFix: Added note about updating repository definitions for passive node (ND-58) Updated Alyvix URLs and file paths (ND-60) neteye-eventconsole-3.2.3-1: Fixed bug… Read More

28. 02. 2018 TobiasGoller NetEye

SOS JobScheduler NEWS

JobScheduler is an Open Source solution for enterprise-level workload automation. It is used to launch executable files and shell scripts, and to run database procedures automatically. JobScheduler stores all information in a back-end database management system. As you may know, Würth Phoenix is an official partner of the German company SOS Berlin, the creator of… Read More

26. 02. 2018 admin EriZone & OTRS, NetEye

NetEye & EriZone User Group

The coming NetEye & EriZone User Group will take place on April the 18th in Munich. As in the past editions attendees will have the opportunity to get involved, share and be inspired, gaining insights from NetEye and EriZone customers and learn how to best use an integrated IT Service and System Management approach. The… Read More

20. 02. 2018 TobiasGoller NetEye

F5 Monitoring with NetEye

After deploying and configuring F5 network gear in your company, your next step will be to monitor these new devices. Depending on your monitoring solution, integrating your F5 network equipment can range from simple to complex. Maybe you need to search around for the various MIB files to get the optimal monitoring parameters, or perhaps… Read More

14. 02. 2018 Valentina Da Rold EriZone & OTRS, NetEye

How to debug web app on iOS devices using a Windows PC

Both EriZone and NetEye 4 are capable to work on Android or iOS mobile devices. As many of you already known, mobile browsers work differently from their desktop version and could happen that your application works flawlessly on desktop, but something is broken on mobile. What can you do in this case to understand the… Read More

13. 02. 2018 Thomas Forrer Development, Linux, NetEye, Open Source System Management Conference, Uncategorized


As we do every year, we participated again this year at FOSDEM, the largest conference on free and open source software in Europe.  Apart from having really nice conversations and grabbing many stickers 🙂 , we attended many very inspiring talks this year, too.

07. 02. 2018 Juergen Vigna NetEye, Syslog

Harmonize Your Monitoring with Your Elasticsearch Database Entries

If you have an Elasticsearch Database like the one in the NetEye Elastic Stack Module then you are surely interested in integrating this information into your Monitoring environment.  To do this, use this new plugin: check_elasticsearch_query # /data/neteye/usr/lib/nagios/plugins/local/check_elasticsearch_query –help Check a count of number of events fount in elasticsearch over a query and timeframe Usage:… Read More

07. 02. 2018 Mirko Morandini EriZone & OTRS

Reporting, Document Management and Risk Evaluation with EriZone

EriZone is mainly used as an (IT) SM tool to manage incidents, service requests and changes, and to document the assignment and return of devices. However, a ticket system like EriZone can also support other processes – for example, those that need to provide structured documentation. In fact, many standards require reporting risks or other… Read More

30. 01. 2018 Nicola Degara Application Performance Management, NetEye

IT Strategy (R)evolution: The Changing Role of IT in the Future of Business

End User Experience Monitoring allows for a “sensorial” analysis of the ways users consume IT services delivered within an organization and, increasingly often, from outside it as well. Everyone knows that IT services only generate value if they are available when needed and if they can achieve the target for which they were designed. Today… Read More

29. 01. 2018 Roberto Palmarin NetEye

From Software Inventory to Vulnerabilities!

Now that your company has invested time and resources in gathering information about your entire installed base of software and equipment, how can we analyze and measure its level of security protection?  Can we identify the vulnerabilities in your company’s software?  Can we create a scoring function that measures security and how it changes over… Read More