Blog Entries

13. 03. 2018 Arianna Cunaccia Application Performance Management, Asset Management, EriZone & OTRS, Log Auditing, NetEye, NetEye ITOA

Out Now – The New NetEye & EriZone Training Program

Ready to take your IT process skills beyond the traditional?  Our new training offerings will help you acquire, maintain and improve your knowledge and skills around our solutions.  This year’s training program contains courses for NetEye, EriZone or Alyvix customers and partners, each lasting between 2 and 4 working days. The main focus will be… Read More

09. 08. 2017 Giuseppe Di Garbo Asset Management, NetEye

Life Cycle Asset Management with GLPI and OCS Inventory

If you are using our Asset Management module integrated into NetEye, you probably already know about the potential of OCS Inventory and GLPI. However, often users are not aware of all the functionalities available in Life Cycle Asset Management. So let’s highlight some of the most important features to manage the entire life cycle of… Read More

13. 07. 2016 Giuseppe Di Garbo Asset Management, NetEye

Asset Management in NetEye: Management of smartphones, tablets and SIM cards

[box] IT Asset Management (ITAM) entails collecting inventory, financial and contractual data to manage the IT asset throughout its life cycle. ITAM depends on robust processes, with tools to automate manual processes. Capturing and integrating autodiscovery/inventory, financial and contractual data in a central repository for all IT assets enables the functions to effectively manage vendors… Read More

23. 02. 2016 TobiasGoller Asset Management, Microsoft Management, NetEye

Retrieving MS Office Keys

Sometimes you need the list of the MS Office keys of your company, in this cases it is quite useful that your inventory system is able to automatically retrieve them. You may need to recover the MS Offices keys because you have eventually lost them… Or because you became system administrator of a new company and you don’t… Read More

21. 01. 2016 Arianna Cunaccia Asset Management, EriZone & OTRS, Log Auditing, NetEye, Real User Experience Monitoring

Würth Phoenix Training Calendar 2016

The new Würth Phoenix training calendar 2016 is now available. The training contents have been enriched to deepen your technical and professional skills.

15. 01. 2016 admin Asset Management, NetEye

Automating Switch Deployment

There are a number of solutions promising simple switch provisioning. However, in reality a tool is either complicated, unreliable or even both… Of course, the device can be configured prior physical installation, but this can get complicated in an enterprise network with many remote sites. Even more so, if a contractor without network skills is… Read More

15. 12. 2015 Patrick Zambelli Asset Management, Development, Log Auditing, NetEye, Real User Experience Monitoring, Release Notes, Syslog

NetEye 3.6 and RUE 1.9 Have Been Released!

Effective log auditing, meaningful reports and better integration of the single modules The new version NetEye 3.6 provides some substantial improvements, to respond to specific customer needs, as well as to satisfy the continuously growing requirements in the complex world of IT monitoring. Major investments were made in the fields of reporting and SLA measurement…. Read More

21. 08. 2015 TobiasGoller Asset Management

Easy Switch Configuration Backup with NeDi

The network discovery tool NeDi does not only work as discovery tool for network devices like switches, routers and VOIP phones, it is also an excellent backup manager for switches.

20. 04. 2015 Patrick Zambelli Asset Management, NetEye, Uncategorized

GLPI Plugin UPDATE: Automatic Recognition of network devices and their modules

There are some important new features available regarding the GLPI Plugin about which I wrote in my earlier article Automatic Recognition: Network Devices and their Modules. As described in that post, the GLPI Plugin, which is available since version 3.5 of NetEye, permits the automatic recognition and administration of all your network devices. The plugin… Read More

14. 11. 2014 admin Asset Management, EriZone & OTRS, Uncategorized

The Fifth Edition of NetEye User Group Was a Great Success

The fifth edition of NetEye User Group took place last thursday. The event was dedicated to all Italian NetEye, Real User Experience and EriZone users. The event, with the aim of experience exchanging on specific application areas, proved to become an important meeting occasion for the users. Here some impressions of the event:

30. 10. 2014 Thomas Forrer Asset Management, NetEye, Uncategorized

OCS Inventory: Detect Software Installed at User Level

A new plugin for the OCS Inventory Agent allows to detect software installed at user level. We recently faced the problem of needing to detect user level installations of software on Windows operating systems. To resolve this, we’ve developed a plugin for the OCS Inventory agent.

23. 07. 2014 Nicola Degara Asset Management, EriZone & OTRS, NetEye Updates, Uncategorized

New Version of EriZone Access Management is Available

A new hotfix for the EriZone Access Management package is available for immediate download. Major issues have been resolved: therefore we suggest the upgrade for all the EriZone 3 systems The upgrade procedure is described in this post.

30. 06. 2014 Patrick Zambelli Asset Management, NetEye, Uncategorized

Automatic Recognition: Network Devices and their Modules

NetEye 3.5 will permit you the automatic recognition and administration of all your network devices. Through the implementation of an interface between the two existing modules GLPI (asset management solution within NetEye) and NeDi (network discovery) we were able to facilitate the overall asset management. This interface was realized as a standard GLPI Plugin. So… Read More

14. 05. 2014 MarinovMihail Asset Management, EriZone & OTRS

CMDB integration between OTRS and OCS Inventory

OTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is… Read More

06. 12. 2013 admin Asset Management, NetEye

Virtual Machine Inventory

An IT organization today needs to have all the hardware, software and licenses information in order to negotiate with suppliers through a target strategy or to perform timely updates. A complete inventory system is therefore a must. As you may already know, NetEye provides the Inventory and Asset Management modules through the integration of GLPI… Read More

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