A front end developer is positioned in the middle of lots of other jobs. To successfully deliver products he has to be aware of design, back end, content and other things that make everything nicely work together [2]. Misunderstandings, wasted time on synchronizing elements in development and production environments, duplicate work – these are just…
Read MoreThe future is now! The strategic impact on the IT Management in the Big Data and Cloud era Cantine Ferrari, Trento, Thursday October 20th, 14:00 – 18:00 Discover the recent IT System & Service management innovations at the next NetEye & EriZone UserGroup, the unique event dedicated to our customers to identify emerging challenges in the ITSM…
Read MoreA critical part of IT Service Management is the management of access to all kinds of IT-related resources, including not only the access to IT systems, networks and software, but also the provisioning of devices such as phones and laptops, contracts (e.g. phone or data contracts with 3rd party operators) and often also items regarding…
Read MoreAs an EriZone consultant I stand at our customers’ side during phases of process changes. Mostly, it is not to change the fundamentals of the workflows, since the companies usually have them already clearly defined and well described in many documents. The challenge is to translate the processes by using a tool that allows to…
Read MoreThe Classic Service Dispatcher is a powerful tool to sort tickets into the right center of competence (queue) by looking primarily on the ticket service and the company (customer) who opened the ticket. The new Advanced Service Dispatcher brings full control on the execution order and allows filtering by additional conditions and Regular Expression matching…
Read MoreNew approaches and technologies for a more efficient customer service Speed, flexibility and efficiency are mandatory characteristics of quality Customer Service. That is why service management and ticketing solutions now play a key role in the administration and organization of the service requests, helping companies in the process of continual improvement. These solutions, in addition,…
Read MoreIf you’re a subscribed customer you can access your account on the brand new WÜRTHPHOENIX Service Desk Portal. Here’s how ! Our new Service Desk Portal is based on the latest version of our IT-Service Management solution EriZone.
Read More[box] IT Asset Management (ITAM) entails collecting inventory, financial and contractual data to manage the IT asset throughout its life cycle. ITAM depends on robust processes, with tools to automate manual processes. Capturing and integrating autodiscovery/inventory, financial and contractual data in a central repository for all IT assets enables the functions to effectively manage vendors…
Read MoreThe new package FAQ 2.3.6 has been published in the EriZone repositories to overcome the OSA-2016-01 Information Disclosure Vulnerability. The package has been published for the EriZone releases 3.3, 3.4 and 3.5 You can update the FAQ package if you are using it following the sequence: Update the Package Manager repository information and upgrade the…
Read MoreChangelog: – Fixed bug: Installing erizone plugins gives an error: missing perl package (NEAPI-55) – bugfixes and improvements
Read MoreWe can look back on a successful, first German edition of the NetEye and EriZone usergroup. Numerous customers came to Ludwigsburg, to join our event hosted by our valued customer HAHN+KOLB. News about our products, roadmaps and not at least, the direct exchange among end users were the main focus of the usergroup.
Read MoreEnhancements New postmaster filter for unknown emails: it is possible to assign a CustomerID for unknown emails based on the email domain, and fully configurable. Optionally, also a new customer could be created representing this email address. New Transition action that enables process tickets to copy dynamic field values to a child and back is…
Read MoreThe official agenda of the NetEye & EriZone Usergroup is now available! Today I’m happy to announce the official agenda of this year’s NetEye & EriZone Usergroup in Germany. We’ve put a lot of energy to arrange an exciting and informative day for our customers. Thanks to the wide range of topics, everybody should find…
Read MoreWe are proud to announce the official NetEye & EriZone Usergroup 2016 The German edition of this year’s NetEye & EriZone Usergroup will take place on May 12, 2016 from 10:00 to 17:00 in Ludwigsburg Our customer and member of the Würth-Group, HAHN + KOLB Werkzeuge GmbH will host our event. Through the usergroup we…
Read MoreMajor Enhancements Advanced Service Dispatcher The well-liked Service Dispatcher has got a new ‘Advanced’ mode. Several features have been added to enable finer filtering and allowing to take control over the execution order. This allows having the minimal possible amount of Service Dispatchers for every environment. Filtering Filtering by the value of a specified Dynamic…
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