A vulnerability has been detected on EriZone – OTRS systems. This vulnerability is classified with a severity of 7.2 (high). Further information regarding this topic can be found at https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/ To guarantee the security of your system, we recommend applying last released patches for EriZone 5.5.x, 5.4.x and 5.3.x Via Admin >> Package Manager Click on…
Read MoreWelcome to the latest version of our Service Management solution EriZone version 5.5. Product: EriZone Release Number: 5.5 Release Date: July 31, 2018 Release Type: Minor Previous Release: 5.4 These release notes for EriZone 5.5 describe new features and improvements and provide information on how to upgrade. Enhancements Signatures on Mobile Devices – we have integrated human signatures on mobile devices….
Read MoreIf you have an Exchange Server and want to check its status, Exchange has a PowerShell API just for this. Check out this zip file exchange-serverhealth, which includes a powershell script to put on your Exchange Server and a “Monarch” Service Profile that you can import into your NetEye Monarch Monitoring Configuration Application. On your…
Read MoreDo you have Citrix or Windows RDP servers, and your users keep calling you because of problems? The first problem is to see which server the user was connected to. I solved this problem by monitoring the user connections on Windows Terminal Servers (including Citrix Servers), so that you know how many users are connected…
Read MoreThe new release of NetEye 4 brings with it the Grafana scripted dashboard concept. If you have lots of metric names, it can be annoying to have to constantly create new dashboards. But if they change in a defined pattern (e.g., new servers), you can use scripted dashboards to create those dashboards dynamically using JavaScript. …
Read MoreMost of our customers know and use NeDi for network discovery and inventory, and GLPI for asset management. These NetEye modules have two important results, if they are implemented and used in the best way: Having an active discovery tool to identify each device connected to the company network: from the main network devices to…
Read MoreFixed: Export to InfluxDB does not consider InfluxDB retention policies (NMONARCH-141)
Read MoreBefore making decisions it’s good practice to gather data. Important data, I should say. In this post I will propose how to use Telegraf to gather that data. Telegraf is open source software that allows you to gather raw data (metrics) from your configured plugins and then forward them to the destination of your choice…
Read MoreDRBD 9 allows configurations to have multi node replication without stacking. In this post I will briefly describe how to define a multi-node DRBD resource, and highlight the differences for pacemaker cluster integration.
Read MoreThe optimized delivery of our products requires the automation of installations and upgrades. In particular, the latest version of the nBox appliance is based on Ubuntu and requires automated and, possibly, offline installation and upgrade processes. The aim of this article is to describe the procedure to create an Ubuntu ISO image, which provides the…
Read More– Fixed: Thruk does not write cronjob on start (NETHRUK-203)
Read MoreBeginning with EriZone 5.5 we have integrated human signatures on mobile devices. It’s now possible for the agents to obtain a digital signature and store it as an included image for the last ticket article. After that, the full content of the article – including the signature – can be printed. We have provided a new agent…
Read MoreI often get asked to explain the “best way” to involve partners that provide external (3rd level) support. In IT service management, 3rd level support is commonly defined as the external providers that need to be involved when the first level support and the specialists in 2nd level support cannot provide, or are not able…
Read MoreThis article will show you an EriZone innovation you can introduce into your process: a Transition Action for Activity Management. One of the main uses of this new feature is in the area of HR. There is no doubt that onboarding of a new employee in a company requires that multiple activities are fulfilled by…
Read MoreOver the last few weeks I’ve had the opportunity to install my first NetEye 4 at a customer site, and now I’d like to report to you about my experience. NetEye 4 comes with the Icinga2 monitoring engine, and we are using Icinga Director for managing the monitoring configuration. Obviously we have started to integrate…
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