Blog Entries

17. 01. 2017 Patrick Zambelli Uncategorized

EriZone 5 ist ab sofort verfügbar!

EriZone hat sich zu einer umfangreichen Service Management Lösung weiterentwickelt, deren Funktionalitäten-Spektrum den hohen Anforderungen von Unternehmen im Enterprise-Umfeld gerecht wird. Die wichtigsten Verbesserungen der neuesten Version betreffen die Bereich Service Level Management und Service Catalogue Management, sowie die Automatisierung von Prozessen und Aktivitäten. Neben technischer Erweiterungen wurde auch die grafische Benutzeroberfläche komplett neu gestaltet.

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17. 01. 2017 Patrick Zambelli Downloads / Release Notes, Service Management

EriZone 5 has been released!

EriZone has evolved over the last years, becoming a comprehensive Service Management solution to address enterprise requirements. The most significant enhancements of the latest version regard the areas of Service Level Management and Service Catalogue Management, as well as the introduction of new functionalities to automate and reuse processes and activities. Besides technical extensions, the…

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17. 01. 2017 Patrick Zambelli Uncategorized

EriZone 5 è stato rilasciato!

L’evoluzione di EriZone nel corso degli anni, ha portato il sistema a diventare una soluzione di Service Management completa che fornisce ampie possibilità per rispondere anche alle esigenze più complesse e a livello enterprise. Il rilascio della versione 5 arricchisce la soluzione con importanti funzionalità e miglioramenti soprattutto nelle aree di Service Level Management e…

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17. 01. 2017 Patrick Zambelli NetEye

NetEye 3.9 è stato rilasciato!

Con il rilascio dell’ultima versione 3.9 di WÜRTHPHOENIX NetEye, la soluzione si arricchisce di importanti funzionalità e miglioramenti principalmente nell’area del monitoraggio dei business-service e nell’IT Operations Analytics.

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17. 01. 2017 Patrick Zambelli Downloads / Release Notes, NetEye

NetEye 3.9 has been released!

The most significant enhancements of the latest NetEye version regard the area of Business Service Monitoring. Moreover, the IT Operations Analytics module based on InfluxDB and Grafana is now integrated to the standard delivery of NetEye.

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17. 01. 2017 Patrick Zambelli NetEye

NetEye 3.9 ist ab sofort verfügbar!

Die wichtigsten Verbesserungen der neuesten NetEye-Version betreffen den Bereich Business Service Monitoring und die standardmäßige Bereitstellung des IT-Operations Analytics Moduls basierend auf InfluxDB und Grafana.

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17. 01. 2017 MarinovMihail Downloads / Release Notes

EriZone 3.6 ist ab sofort verfügbar!

Enhancements Gefilterte Ticket-Ansicht für Service Owner, Manager und Service Watcher: z.B. sehen Service Owner nur jene Tickets, die einen Service betreffen, für den sie auch tatsächlich die Owner-Rolle innehaben. Einschränkung der Ansicht von Company-Tickets auf die verfügbaren Dienste: Kunden sehen nur jene Tickets ihres Unternehmens, welche einen Service betreffen, der für die jeweilige Person freigeschalten ist. [mehr…

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17. 01. 2017 MarinovMihail Downloads / Release Notes

EriZone 3.6 è stato rilasciato!

  Enhancements Visualizzazione dei ticket per i service owner, manager e service watcher: i service owner possono visualizzare solamente i ticket aperti per i servizi dei quali sono gli owner. Visualizzazione ristretta dei Company ticket in base ai servizi disponibili: i clienti possono visualizzare solamente i ticket relativi ai servizi a loro abilitati Filtri sui…

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17. 01. 2017 MarinovMihail Downloads / Release Notes, Service Management

EriZone 3.6 has been released!

Enhancements Filtered ticket-view for service owner, manager and service watcher: service owners can see only tickets opened of services on which they have the owner role. Restricted company-ticket-view to available services: customer can see only tickets relative to services they were enabled to. [more details here] Filter services shown to agents: realize multi-tenancy based on services….

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12. 01. 2017 Mirko Morandini EriZone & OTRS

Effizientes Verwalten von Supportanfragen und Autorisierungen mit Kind-Tickets

Prozesse, an denen mehrere Verantwortliche und Kompetenzzentren beteiligt sind, werden in EriZone häufig mit Hilfe des Konzeptes des Kind-Tickets implementiert. Kind-Tickets sind eigenständige Tickets, die von einem Eltern-Ticket ausgehend erstellt werden und mit diesem verlinkt sind. Je nach Anwendungsfall können die Eigenschaften für das neue Kind-Tickets, wie Titel, Service, Ticket-Typ oder Antragsteller (Kunde) direkt vom Eltern-Ticket…

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12. 01. 2017 Mirko Morandini Service Management

Efficient management of support requests and authorizations by using child tickets

In EriZone, processes that require the involvement of multiple responsible persons and different competence centers are often implemented by using the concept of child ticket. Child tickets are independent tickets that are created from and linked to their so-called parent tickets. Depending on the specific use case, it is possible to copy data and properties…

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12. 01. 2017 Mirko Morandini EriZone & OTRS

Gestione efficiente di richieste di supporto e autorizzazioni tramite ticket figli

In EriZone i processi nei quali sono coinvolti più persone responsabili e diversi centri di competenza, vengono spesso gestiti tramite l’implementazione del concetto del ticket figlio. Ticket figli sono dei ticket autonomi che vengono creati su base del loro ticket padre, restando comunque collegati con esso. A seconda del caso di utilizzo, le caratteristiche del ticket…

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23. 12. 2016 NetEye Blog Admin Uncategorized

Frohe Weihnachten und einen guten Rutsch ins neue Jahr!

Ihnen und Ihren Liebsten wünschen wir zum Weihnachtsfest besinnliche Stunden und danken zum Jahresende für Vertrauen und Treue. Möge Ihnen das neue Jahr Gesundheit, Glück und Erfolg bringen. Die Menschen in den mittelitalienischen Erdbebengebieten sind nach wie vor auf Hilfe angewiesen. Wir möchten einen Beitrag dazu leisten und gemeinsam mit dem Roten Kreuz den Wiederaufbau…

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23. 12. 2016 NetEye Blog Admin Events

Marry Christmas and a Happy New Year!

At this special time of year, we give thanks for your trust and loyalty. May the new year bring to you health, happiness and success. We think about those who are facing the difficulties of a tragedy, by giving our donations to support the Red Cross in the reconstruction of the areas in Central Italy,…

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23. 12. 2016 NetEye Blog Admin Uncategorized

Buon Natale e felice anno nuovo!

Mentre l’anno volge ormai al termine, Vi ringraziamo per la Vostra fiducia, augurando a Voi e alla Vostra famiglia dei sereni giorni di festa. Possa il nuovo anno portarVi salute, fortuna e successo. Rivolgiamo il nostro pensiero a coloro che si trovano a dover affrontare le difficoltà di un destino avverso, sostenendo la Croce Rossa…

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