EriZone has evolved over the last years, becoming a comprehensive Service Management solution to address enterprise requirements. The most significant enhancements of the latest version regard the areas of Service Level Management and Service Catalogue Management, as well as the introduction of new functionalities to automate and reuse processes and activities. Besides technical extensions, the…
Read MoreL’evoluzione di EriZone nel corso degli anni, ha portato il sistema a diventare una soluzione di Service Management completa che fornisce ampie possibilità per rispondere anche alle esigenze più complesse e a livello enterprise. Il rilascio della versione 5 arricchisce la soluzione con importanti funzionalità e miglioramenti soprattutto nelle aree di Service Level Management e…
Read MoreCon il rilascio dell’ultima versione 3.9 di WÜRTHPHOENIX NetEye, la soluzione si arricchisce di importanti funzionalità e miglioramenti principalmente nell’area del monitoraggio dei business-service e nell’IT Operations Analytics.
Read MoreThe most significant enhancements of the latest NetEye version regard the area of Business Service Monitoring. Moreover, the IT Operations Analytics module based on InfluxDB and Grafana is now integrated to the standard delivery of NetEye.
Read MoreDie wichtigsten Verbesserungen der neuesten NetEye-Version betreffen den Bereich Business Service Monitoring und die standardmäßige Bereitstellung des IT-Operations Analytics Moduls basierend auf InfluxDB und Grafana.
Read MoreEnhancements Gefilterte Ticket-Ansicht für Service Owner, Manager und Service Watcher: z.B. sehen Service Owner nur jene Tickets, die einen Service betreffen, für den sie auch tatsächlich die Owner-Rolle innehaben. Einschränkung der Ansicht von Company-Tickets auf die verfügbaren Dienste: Kunden sehen nur jene Tickets ihres Unternehmens, welche einen Service betreffen, der für die jeweilige Person freigeschalten ist. [mehr…
Read MoreEnhancements Visualizzazione dei ticket per i service owner, manager e service watcher: i service owner possono visualizzare solamente i ticket aperti per i servizi dei quali sono gli owner. Visualizzazione ristretta dei Company ticket in base ai servizi disponibili: i clienti possono visualizzare solamente i ticket relativi ai servizi a loro abilitati Filtri sui…
Read MoreEnhancements Filtered ticket-view for service owner, manager and service watcher: service owners can see only tickets opened of services on which they have the owner role. Restricted company-ticket-view to available services: customer can see only tickets relative to services they were enabled to. [more details here] Filter services shown to agents: realize multi-tenancy based on services….
Read MoreProzesse, an denen mehrere Verantwortliche und Kompetenzzentren beteiligt sind, werden in EriZone häufig mit Hilfe des Konzeptes des Kind-Tickets implementiert. Kind-Tickets sind eigenständige Tickets, die von einem Eltern-Ticket ausgehend erstellt werden und mit diesem verlinkt sind. Je nach Anwendungsfall können die Eigenschaften für das neue Kind-Tickets, wie Titel, Service, Ticket-Typ oder Antragsteller (Kunde) direkt vom Eltern-Ticket…
Read MoreIn EriZone, processes that require the involvement of multiple responsible persons and different competence centers are often implemented by using the concept of child ticket. Child tickets are independent tickets that are created from and linked to their so-called parent tickets. Depending on the specific use case, it is possible to copy data and properties…
Read MoreIn EriZone i processi nei quali sono coinvolti più persone responsabili e diversi centri di competenza, vengono spesso gestiti tramite l’implementazione del concetto del ticket figlio. Ticket figli sono dei ticket autonomi che vengono creati su base del loro ticket padre, restando comunque collegati con esso. A seconda del caso di utilizzo, le caratteristiche del ticket…
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