In an earlier post we saw how to extend the NetEye Perl API (http://www.neteye-blog.com/2017/06/how-to-extend-or-modify-the-apis/). By popular request, today we will stay at a higher level and walk through some simple use cases: * Searching for Objects * Adding new Objects * Removing Objects
Read MoreIn the latest releases of our dashboarding solution, Grafana, support for new relational datasources is included. These new datasources give us the ability to build native dashboards with relational datasets. In this blog I’d like to walk you through building up a high level dashboard for monitoring events. The data we want to query is…
Read MoreA service desk system such as EriZone leads users to pursue recommended processes and is thus able to gather a large amount of structured data. In addition to EriZone’s standard dynamic statistics, which can be assembled and configured by the agents themselves on the web interface by combining the data sets provided by the API,…
Read MoreWelcome to the latest version of our Service Management solution EriZone version 5.3. Product: EriZone Release Number: 5.3 Release Date: December 31, 2017 Release Type: Minor Previous Release: 5.2 These release notes for EriZone 5.3 describe new features and improvements and provide information on how to upgrade. Enhancements Quick ticket creation by image toolbar Customers…
Read MoreWelcome to the latest version of our NetEye Unified Monitoring Solution that introduces new Business Priority management, and improvements to asset management, NetEye API, Grafana and GLPI contact integration. Product: NetEye Release Number: 3.12 Release Date: December 31, 2017 Release Type: Minor Previous Release: 3.11 System Requirements: NetEye 3.6 installation or higher These release notes for NetEye 3.12 describe new…
Read MoreWe are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. The latest version of our NetEye Unified Monitoring Solution introduces new Business Priority management, and improvements to asset management, NetEye API, Grafana and GLPI contact integration. On the other hand, EriZone 5.3 includes…
Read MoreIn a previous blog post, Towards Self-Adaptive Service Desk Systems, I identified three basic service desk configurations for the practical management of service requests and incidents. In this article, you will find an overview and further details about these service desk configurations, including recommendations on how to work effectively with them in EriZone. I also…
Read MoreThe realization of an effective Service Desk should be considered a success. On the other hand, the possibility of increasing efficiency is a necessary benefit for containing infrastructure costs, or for invoicing them to users with a pay-per-use model. The metrics and KPIs that we already use help us to measure service desk tasks, user…
Read MoreGrok is a plug-in installed by default in Logstash, which is supplied with the Elastic package (the ELK – Elasticsearch, Logstash and Kibana), one of the integrated modules in our NetEye Unified Monitoring solution.What is this plug-in for? First of all, Grok is an English neologism that means “to understand profoundly, intuitively or by empathy,…
Read MoreIn my previous article I introduced what GDPR (General Data Protections Regulations) is, what measures it introduces, and how IT asset management (ITAM) can support it. In this second post we’ll see which IT asset management modules are available in NetEye, our IT System Management solution. Introduction Within ITSM (IT Service Management), ITIL defines the…
Read MoreImagine that you need to change offices quite often. In each of these offices, you’ll need to use a different PC. Each computer obviously has a different keyboard. And every time you change offices, you’d need to learn the new keyboard layout. What a waste of time! Although the example may be trivial, it should…
Read MoreOne of the key points in the EriZone configuration is the connection to the database that contains information on the users of the system. A database without information on users has a negative effect on the incident management process. Let’s imagine that you are a Service Desk operator who has to work on an urgent…
Read MorePlotly is a useful and complete open source tool that allow you to compose, edit and share interactive data visualizations. Built atop D3.js, Plotly is one of the most common libraries used for browser-based graphing. My aim was to create a nice-looking dashboard with four time-based graphs. I was searching for a complete, easy-to-implement and free-to-license JavaScript…
Read MoreGrafana is an open source dashboard tool that helps users to easily create and edit dashboards. Grafana uses Golang as a backend and Angular as frontend. It is quite a large codebase and supports a large number of options for its components (data sources, options, panels, etc.). Grafana’s stylesheet is written using the Sass CSS extension…
Read MoreGrafana is an open source dashboard tool that helps users to easily create and edit dashboards. Grafana uses Golang as a backend and Angular as the frontend. It’s quite a large codebase and supports a large number of options for its components (data sources, options, panels, etc.). Grafana’s stylesheet is written using the Sass CSS…
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