Blog Entries

17. 04. 2018 TobiasGoller NetEye

Automatic NetEye Business Process Creation with the New BP API

In recent weeks I had the opportunity to test the release candidate of the new NetEye BP API. This new API allows you to create and update NetEye Business Processes over the Perl API. Especially when used in large NetEye environments, it was often difficult to create a large number of business processes by hand… Read More

13. 04. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.9.opm PrivateTicket on CustomerUserUpdate Event not working correctly (EZ-753) The “possible for” for closed tickets is not considered for email followups EriZoneServiceDeskEnhancement-5.3.9.opm TicketToProcess Event customer process criteria (EZ-751) EriZoneTheme-5.3.8.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone Core EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages

12. 04. 2018 Charles Callaway NetEye

Adding Your Own Documentation to NetEye with DokuWiki

Wouldn’t it be great to have quick access to your favorite pages in the NetEye documentation?  To make customized thumbnail pages of your most frequent screenshots?  To create your own alternative documentation index with categories reflecting your mindset?  To add your own notes, comments, or FAQ with pointers into the existing NetEye documentation? That would… Read More

09. 04. 2018 Michele Santuari NetEye

Introducing New Automated Tests

The development of a software solution requires automated quality control to deliver a better customer experience.  Our Unified Monitoring solution is based on a best-of-breed approach using tried-and-trusted open source tools.  In our vision, the development processes should deliver integrated solutions through automated systems which manage not only the building and verification of the software… Read More

09. 04. 2018 Davide Bizzarri NetEye

How to Deploy NRPE on CentOS 7 with Ansible

Introduction When you need to monitor multiple machines, it’s a lot of work to install each machine manually.  Instead, you want to run just a single command, or click a few buttons, to configure all those machines at once, and then keep them updated over time.  This can be achieved with a bash script, so… Read More

04. 04. 2018 Susanne Greiner NetEye ITOA

Würth Phoenix @ GrafanaConEu 2018

Ever since Version 3.8, Grafana and InfluxDB have been integrated into NetEye.  This step was undertaken for many reasons.  First of all, we wanted to give several metrics a nicer look; second, we wanted to make it possible for our customers to play around with their data, so they could start from predefined templates without… Read More

04. 04. 2018 admin EriZone & OTRS, NetEye

Don’t miss the upcoming User Group!

Don’t miss your chance to join the coming NetEye & EriZone User Group on April 18th in Munich. It’s our central customer meeting to discuss important issues on new solution developments, to learn about experiences in the adoption of the solutions and to find best practices that suit your business needs. See here the agenda with the… Read More

31. 03. 2018 Luca Buonocunto EriZone & OTRS

Data Breach vs. ITIL Incident and Problem Management Processes

The GDPR legislation that will come into force on May 25, 2018 introduces, among the various obligations of the Holder of the personal data, the reporting of Data Breach events to the privacy Guarantor within 72 hours (and in any case, without delay), where a data breach includes any event concerning the violation of personal… Read More

28. 03. 2018 Gabriele Cecco EriZone & OTRS

Easily Connect EriZone with Power BI Desktop to Create Effective Dashboards

It is said that a picture is worth a thousand words; in the case of data representation, this is even more true. Let’s take a step back and focus on the data. When analyzing or reviewing a ticketing system, it may be that simple questions do not have easy answers.  For example: What are the most… Read More

27. 03. 2018 Susanne Greiner NetEye ITOA

Multi-Level Dashboarding with Grafana – Use Case: NetEye ITOA | Alyvix

Data collection is one of the key steps when you want to analyze the current state of your network, system or application in terms of performance.  Data visualization is another:  even the most sophisticated data collection cannot help you solve problems if it is visualized poorly. Nowadays a single visualization is often not enough since… Read More

23. 03. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.8.opm Errors in log due to UserAgentDoNotShowBrowserLinkMessage setting (EZ-748) EriZoneTheme-5.3.8.opm CMDB Dynamic Fields are emptied when attachment is added / removed on customer interface (EZ-749) EriZoneActivityManagement-5.3.1.opm Set dynamic fields before the process is set – satisfy transition action conditions Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the… Read More

21. 03. 2018 MarinovMihail EriZone & OTRS

Process Activity Dialog Links for Common Ticket Actions

OTRS and EriZone are widely used as trouble ticketing systems. They have a rich set of standard common ticket actions used for ticket management. Some common actions are used for ticket classification – “Priority and Services”, “Additional ITSM Fields”, “Queue” – others for role assignment – “Owner”, “Customer” – still others for communication – “Note”,… Read More

19. 03. 2018 Patrick Zambelli Nagios, Nagios-Plugins, NetEye

WMI-based Microsoft Server Monitoring

Configuring Microsoft Servers: Authentication and Permissions Settings In this blog I will provide you a how-to for configuring agentless monitoring for Microsoft Servers or Workstations via WMI. What is WMI?  Windows Management Instrumentation (WMI) is Microsoft’s implementation of an industry-standard approach to accessing management information in an enterprise environment.  WMI uses the industry-standard Common Information… Read More

15. 03. 2018 Giuseppe Di Garbo EriZone & OTRS

EriZone for the Optimization of IT and HR Communication

How important is the communication between IT and HR departments? One of the most complex situations I have to face during consultancy with our customers is the communication between the IT and the HR department. HR personnel have to manage information on new hires, resignations, reassignment and internal travel on a daily basis. Each of… Read More

15. 03. 2018 Alessandro Romboli EriZone & OTRS, NetEye

Microsoft ADFS service and Non-Claims-Aware applications

Microsoft ADFS service is widely used for integrating Web Applications with Microsoft Active Directory. Since Windows Server 2012 R2, it can also integrate Non-Claims-Aware applications. This configuration is very interesting because ADFS can still be the single point of user authentication, and the whole configuration is much easier as a Claims one. Architecture The whole… Read More

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